Veterinary Care Coordinator

4 weeks ago


Annapolis, Maryland, United States Ethos Veterinary Health Full time
Job Title: Patient Care Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Ethos Veterinary Health. As a Patient Care Coordinator, you will play a critical role in maintaining the communication lines between our doctors and clients, ensuring seamless patient care and effective communication.

Key Responsibilities:

  • Coordinate the doctor's schedule to maximize patient flow and ensure all necessary records and radiographs are ready for each appointment.
  • Introduce yourself to clients at the time of appointments and provide contact information for any needed follow-up questions.
  • Communicate with doctors regarding scheduling and review estimates with clients.
  • Assist with ongoing communication with clients during the day and ensure client calls and questions are handled within 24 hours.
  • Review results with doctors and ensure clients are contacted by a member of the team within one business day.
  • Send records to doctors and clients when finalized.
  • Collaborate with technicians and client service representatives to ensure seamless patient care and effective communication.

Qualifications:

  • Strong interpersonal skills with a genuine passion for providing outstanding customer service.
  • Ability to work as a team and collaborate with technicians and client service representatives effectively.
  • Excellent written and verbal communication skills.
  • Professional phone manner.
  • Ability to multitask and prioritize in a busy environment.
  • Remain calm under pressure.
  • Excellent work ethic and dependability.

Benefits and Compensation:

  • Competitive compensation based on experience and skill set.
  • Medical, dental, and vision insurance.
  • Employee assistance program.
  • Employee discount.
  • Flexible spending account.
  • Health savings account.
  • Life insurance.
  • Professional development assistance.
  • Referral program.
  • 401(k) and 401(k) matching.
  • PTO and paid holidays.
  • Parental leave.

About Ethos Veterinary Health:

Ethos Veterinary Health is a leading network of specialty and emergency hospitals across North America, dedicated to delivering compassionate, unparalleled care and rewarding careers. We are committed to revolutionizing veterinary medicine and setting the standard in veterinary excellence.



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