Patient Relations Coordinator

1 month ago


Annapolis, Maryland, United States Gastro Health Full time
About the Role

Gastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a key member of our gastroenterology practice, you will play a vital role in ensuring exceptional patient care and satisfaction.

Key Responsibilities
  • Answer all incoming calls and route them to the appropriate personnel
  • Schedule, confirm, and cancel office appointments as patients call in
  • Work on referrals and import demographics from the patient portal
  • Pick up voicemail messages on a daily basis
  • Verify patients' health plan benefits and obtain authorization, if needed
  • Assist patients with questions and/or concerns regarding procedures
  • Collect all applicable co-payments, coinsurance, deductibles, or outstanding balances from the patient and post all payments collected
  • Research and assist patients with questions regarding balances, including collecting applicable payments
  • Support the care center in areas, including assisting with record requests, managing the fax inbox, and scanning records
  • Other duties as assigned
Requirements
  • High school diploma
  • 2+ years of experience in a medical practice or similar setting
  • Ability to multi-task, organized, and customer service
Benefits
  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
  • Discretionary profit-sharing contributions of up to 4%
  • Health insurance
  • Employer contributions to HSAs and HRAs
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life insurance
  • Voluntary disability insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Identity theft insurance
  • Legal insurance
  • Pet insurance
  • Paid time off
  • Discounts at local fitness clubs
  • Discounts at AT&T
About Gastro Health

Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are committed to providing outstanding medical care and an exceptional healthcare experience.

We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.



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