Fraud Process Integration Risk Officer

1 week ago

Jacksonville, Florida, United States Citigroup Inc Full time
About the Role

Citigroup Inc is seeking a highly skilled Fraud Process Integration Risk Officer to join our team. As a key member of our Financial Crimes Fraud Prevention organization, you will play a critical role in overseeing the Cards FPI Ops Liaison function, supporting Citi Retail Service and Branded Cards.

Key Responsibilities
  • Team Management: Manage the daily operations and workflow for a team of Fraud Process Integration Analysts, ensuring seamless execution of key initiatives and minimizing defects that could impact our customer base negatively or adversely affect our business P&L.
  • Thought Leadership: Provide thought leadership to drive change through ongoing monitoring and engagement with key stakeholders, leveraging your understanding of operational policies and procedures to ensure potential impacts of fraud policy changes are clearly identified and communicated.
  • Process Improvement: Identify gaps in current processes and determine root cause analysis to ensure issues are addressed quickly and effectively, leading efforts to research and respond to customer complaints originating from ERU/senior management and drive initiatives to improve processes and optimize customer experience.
  • Stakeholder Engagement: Build and utilize an extensive network of stakeholders throughout the business to effectively monitor process impacts, gain consensus, and influence to achieve objectives, communicating changes coming from Fraud Prevention, Analytics, or Operations.
  • Procedure Development: Coordinate procedure development for new initiatives driven by Fraud Policy, ensuring execution of key initiatives is delivered successfully and defects are not introduced that could impact our customer base negatively or adversely affect our business P&L.
Requirements
  • Experience: 5+ years of experience in the banking industry, with specific experience in risk management and fraud processes.
  • Qualifications: Requires a strong understanding of the fraud life cycle and how to identify specific opportunities within fraud processes to address customer pain points and improve our customer experience, exceptional attention to detail with strong organizational skills, excellent written and verbal communication, and excellent time management skills and the ability to work to tight deadlines.
  • Education: Bachelor's degree or equivalent experience.
About Citi

Citi is a leading global bank with a long history of innovation and customer service. We are committed to providing our employees with a challenging and rewarding work environment.

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