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Chief Fraud Investigation Officer

2 months ago

Jacksonville, Florida, United States Social Finance Ltd Full time

Employee Applicant Privacy Notice

About Us:

Join us in shaping a brighter financial future.

At Social Finance Ltd, we are transforming the way individuals engage with personal finance through innovative, mobile-first technology. Our mission is to empower millions of members to achieve their financial goals while navigating an evolving industry landscape. We take pride in our impactful work, guided by our core values. Become a part of our journey to enhance your career and the financial sector.

Position Overview:

The Fraud Prevention Center of Excellence at Social Finance Ltd is dedicated to promoting responsible growth across lending, banking, investing, and member services in alignment with our risk appetite. This team comprehensively manages enterprise risks associated with credit, deposits, fraud prevention, portfolio management, and business operations. The Director of Fraud Investigations will oversee teams of fraud investigators both domestically and at our Global Delivery Center. This role will focus on establishing and refining fraud investigation protocols, standardizing operational procedures, integrating automation tools to improve investigator efficiency, and ensuring accountability. You will collaborate with various teams, including Fraud Prevention Policy, Operations Analytics, Fraud Platform, AML, Legal, and Compliance, to enhance operational excellence in fraud prevention.

  • Lead process change management initiatives, utilizing data to drive insights and improvements in collaboration with Operations Analytics.
  • Guide and mentor investigators to enhance productivity while fostering accountability and effectiveness.
  • Develop and implement standard operating procedures for new processes.
  • Identify opportunities to mitigate fraud risk while enhancing the member experience.
  • Work with workforce management to optimize costs and capacity in line with established service level agreements.
  • Explore avenues for financial recovery through partnerships with other financial institutions or law enforcement.
  • Design and deliver training programs for investigators to ensure high-quality outcomes.
  • Collaborate with Quality Assurance teams to validate the delivery of high-quality services.
  • Provide insights to the policy team regarding emerging fraud trends and validate exposure points through appropriate channels.
  • Assist Legal and Compliance teams with referral cases.

Key Responsibilities:

  • Foster teamwork through daily collaboration with investigators, BSA, Fraud Prevention Policy, Operations Control, and Engineering Product Design to execute our fraud investigation strategies effectively.
  • Prioritize member protection by ensuring that Social Finance Ltd members are safeguarded against fraud while minimizing friction in their interactions.
  • Encourage innovation by bringing forward creative ideas to establish top-tier investigation processes across our diverse product offerings.
  • Utilize data-driven approaches in collaboration with Workforce Management, Operations Analytics, and Risk Infrastructure to shape the future of fraud investigation.
  • Continuously assess operational procedures to optimize costs, enhance member experience, and improve team morale; re-evaluate technological infrastructure to ensure ongoing optimization.
  • Design effective controls to proactively identify and manage operational risks, ensuring they are clearly quantified and measured for accountability.
  • Act as a subject matter expert in Fraud Prevention Investigations, focusing on processes, controls, and key performance indicators to maintain optimal team performance and member security.

Qualifications:

  • 10+ years of relevant experience in fraud or financial crime operations, managing multiple teams within large or regional financial institutions.
  • Preferred: Extensive background in Fraud Investigation operations with a focus on data-driven operational excellence.
  • Experience in Investment Securities Fraud is advantageous.
Compensation and Benefits
The base pay range for this role is competitive and will be determined based on individual factors such as experience, skills, and location.

To explore our comprehensive benefits, please visit our Benefits at Social Finance Ltd page.
Social Finance Ltd is an equal opportunity employer, committed to diversity and inclusion.
We provide reasonable accommodations for candidates with disabilities throughout the application and interview process.
Internal Employees:
If you are a current employee, please navigate to our Internal Job Board to apply for open roles.