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Fraud Prevention and Detection Specialist

2 months ago

Jacksonville, Florida, United States Social Finance Ltd Full time
About the Role

We are seeking a highly skilled and motivated Fraud Prevention and Detection Specialist to join our team at Social Finance Ltd. As a key member of our SoFi Fraud Operations team, you will play a critical role in identifying and preventing fraudulent activity across our financial products.

Key Responsibilities
  • Conduct thorough reviews and inquiries on identified and suspicious member accounts to ensure minimal loss to the organization and our members.
  • Complete inbound and outbound calls with members, fraudsters, and other financial institutions to gather information and take appropriate action.
  • Analyze and review potentially fraudulent activity to identify patterns and trends.
  • Coordinate cross-functional communication to resolve fraud situations and provide recommendations to prevent future occurrences.
  • Assist in the development and implementation of policies and procedures to detect and prevent fraudulent activity.
  • Interact with members who are reporting fraudulent activity to provide support and guidance.
  • Review member accounts for potential fraudulent activity and compile information from multiple channels to determine the best course of action.
  • Enter and maintain accurate case detail notes for all alerts received and report the type of fraud on each occurrence.
  • Provide escalation and updates to the supervisor regarding alerts worked.
  • Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors.
  • Ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction.
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
  • Handle special projects as assigned by the fraud management team.
Requirements
  • 1 or more years of experience in banking, financial services, or a related industry.
  • Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules.
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
  • Ability to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
  • Ability to use Microsoft Office products.
  • Excellent written and verbal communication skills.
  • Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently.
  • Detail-oriented and process-oriented approach.
  • Accepts responsibility, ownership, and accountability for work results.
  • Finds a high-volume, dynamic, and team-focused environment engaging.
  • Ability to organize and prioritize workload.
  • High school diploma or equivalent required.
  • Must have the availability to work flexible hours that will include weekends.
Preferred Qualifications
  • Experience with Zelle in a professional setting.