Head of Fraud Investigation Operations

2 weeks ago

Jacksonville, Florida, United States Social Finance Ltd Full time
Company Overview:

At Social Finance Ltd, we are dedicated to reshaping the financial landscape. Our mission is to empower individuals to manage their finances effectively through innovative technology and a member-centric approach. We are a forward-thinking financial services provider committed to delivering exceptional value to our clients.


Position Summary:

The Fraud Prevention Center of Excellence at Social Finance Ltd plays a crucial role in safeguarding our lending, banking, and investment operations. This team is tasked with managing various risks associated with enterprise, credit, and deposit products, ensuring compliance with regulations, and fostering a secure environment for our members.

The Director of Fraud Investigations will oversee a team of fraud investigators, both domestically and at our Global Delivery Center. This leadership role is pivotal in establishing and refining fraud investigation protocols, standardizing operational procedures, and integrating automation tools to enhance team performance.


Key Responsibilities:
  • Implement process improvements based on data-driven insights.
  • Guide and mentor investigators to enhance productivity and accountability.
  • Develop and standardize operational procedures for new initiatives.
  • Identify and mitigate fraud risks while improving member experiences.
  • Collaborate with workforce management to optimize resources and meet service level agreements.
  • Explore avenues for financial recovery through partnerships with other institutions or law enforcement.
  • Design and deliver training programs to ensure high-quality investigative outcomes.
  • Work with Quality Assurance teams to validate the quality of deliverables.
  • Provide insights to the policy team regarding emerging fraud trends and potential vulnerabilities.
  • Assist Legal and Compliance teams with referral cases.

Qualifications:

Applicants should possess a minimum of 10 years of experience in fraud or financial crime operations, with a proven track record of managing multiple teams within large financial institutions.

Preferred Qualifications:
Extensive experience in fraud investigation operations and a strong analytical background are highly desirable. Experience in Investment Securities Fraud is an advantage.


Compensation and Benefits:

The compensation package for this role is competitive and will be determined based on individual qualifications and experience. For a comprehensive overview of our benefits, please refer to our company benefits page.


Social Finance Ltd is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on any protected characteristics.

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