Head of Fraud Investigation Operations

2 weeks ago

Jacksonville, Florida, United States Social Finance Ltd Full time
Company Overview:

At Social Finance Ltd, we are committed to transforming the financial landscape. Our innovative, mobile-first technology empowers millions of members to achieve their financial aspirations. As a next-generation financial services provider, we are at the forefront of an industry-wide evolution, driven by our core values and dedication to making a positive impact on people's lives.


Position Summary:

The Fraud Prevention Center of Excellence at Social Finance Ltd plays a crucial role in supporting responsible growth across lending, banking, and investment sectors. Our team is tasked with managing a comprehensive approach to enterprise risk, focusing on fraud prevention, compliance, and operational integrity.

The Director of Fraud Investigations will oversee a team of fraud investigators, both domestically and at our Global Delivery Center. This role is pivotal in establishing and refining fraud investigation protocols, standardizing procedures, and integrating automation tools to enhance team efficiency and effectiveness.


Key Responsibilities:
  • Lead the development and implementation of fraud investigation standards and SOPs.
  • Drive accountability and performance across various products to ensure a consistent member experience.
  • Collaborate with cross-functional teams, including Fraud Prevention Policy, Operations Analytics, and Legal, to enhance operational excellence.
  • Utilize data-driven insights to inform process improvements and risk management strategies.
  • Mentor and coach investigators to foster productivity and maintain high-quality standards.
  • Identify opportunities for financial recovery in collaboration with external partners.
  • Ensure compliance with regulatory requirements and internal policies.

Qualifications:

Applicants should possess a minimum of 10 years of experience in fraud or financial crime operations, with a proven track record of managing teams within large financial institutions. Extensive experience in fraud investigation operations and a strong analytical background are highly preferred. Knowledge of investment securities fraud is an added advantage.


Join Us:

At Social Finance Ltd, we value teamwork, innovation, and a member-centric approach. We invite you to bring your expertise to our Fraud Prevention team and contribute to our mission of safeguarding our members' financial journeys.

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