Electronic Services Specialist

2 weeks ago


Monterey Park, California, United States F & A FEDERAL CREDIT UNION Full time
About F&A Federal Credit Union

At F&A Federal Credit Union, we are committed to enhancing the financial lives of our members and their families. We proudly serve employees from various sectors, including local municipal workers, and aim to provide them with outstanding financial products and services tailored to their needs.

Benefits of Working with Us
  • Comprehensive benefits package covering medical, dental, vision, and life insurance premiums at no cost to employees
  • Reduced medical premiums for family members
  • Exclusive Employee Loan Discount Program for favorable rates on loans
  • 401k plan with employer matching contributions
  • Annual profit-sharing contributions
  • Generous paid time off starting at four weeks annually
  • Up to 13 paid holidays each year
  • Flexible spending accounts for healthcare and dependent care expenses
  • Optional additional life insurance for employees and their families
  • Support for educational pursuits
  • Access to an employee assistance program
Key Responsibilities

As an Electronic Services Specialist, you will play a crucial role in delivering exceptional support to our members. Your responsibilities will include:

  • Facilitating wire transfers and confirmations through the Federal Reserve
  • Addressing complex inquiries and resolving member issues related to electronic services
  • Processing transactions and adjustments for shares and loans
  • Maintaining a log for error resolution in compliance with Regulation E
  • Supporting Card Services, including managing card orders and handling lost or stolen cards
  • Assisting members and staff with inquiries about digital banking
  • Managing items deposited via Remote Deposit Capture
  • Monitoring and addressing potentially fraudulent transactions
  • Assisting with various departmental tasks, including bill payments and share drafts
  • Ensuring compliance by reviewing departmental policies and procedures
  • Being available during standard business hours
Qualifications
  • High school diploma or equivalent
  • One to three years of relevant experience, particularly in electronic funds transfer
  • Strong communication skills, both verbal and written
  • Proficiency in MS Word, Excel, and financial software
  • Accurate typing and data entry skills
  • Ability to prioritize tasks and solve problems effectively
  • Customer-focused with a professional demeanor
  • Capability to work independently with minimal oversight

F&A Federal Credit Union is an equal opportunity employer. We value diversity and welcome all qualified applicants without discrimination.

Hourly compensation for this role ranges from $20.57 to $25.71.



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