Current jobs related to Customer Service Specialist - Baldwin Park, California - Athens Services
-
Customer Service Associate
2 weeks ago
Baldwin Park, California, United States Robert Elbogen - State Farm Insurance Agent Full timeCustomer Service RepresentativeAt Robert Elbogen - State Farm Insurance Agent, we're seeking a skilled Customer Service Representative to join our team. As a key member of our agency, you'll play a vital role in delivering exceptional customer experiences that drive business growth.Key Responsibilities:Establish and maintain strong customer relationships...
-
Customer Service Representative
3 weeks ago
Baldwin Park, California, United States Domino's Pizza LLC Full timeCustomer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...
-
Customer Service Representative
3 days ago
Baldwin Park, California, United States Gibraltar Industries Full timeCustomer Service Representative Job DescriptionGibraltar Industries is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
4 weeks ago
Baldwin Park, California, United States Domino's Pizza LLC Full timeJoin Our Team as a Customer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, answering phone calls, and ensuring a positive experience for our customers.Key...
-
Customer Service Representative
2 days ago
Baldwin Park, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC Job DescriptionJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesGreet...
-
Customer Service Representative
4 weeks ago
Baldwin Park, California, United States L&L Building Materials Full timeJob SummaryWe are seeking a highly organized and customer-focused individual to join our team at L&L Building Materials as a Customer Service/Office Assistant. This role will play a critical part in driving company success by providing exceptional customer service and supporting the office operations.Key ResponsibilitiesProvide top-notch customer service at...
-
Customer Service Representative
3 weeks ago
Baldwin Park, California, United States L&L Building Materials Full timeJob SummaryWe are seeking a highly skilled and organized Customer Service/Office Assistant to join our team at L&L Building Materials. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing inventory, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Assist...
-
Customer Service Representative
2 weeks ago
Baldwin Park, California, United States Domino's Franchise Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake orders...
-
Customer Service Representative
3 days ago
Baldwin Park, California, United States Smart & Final Full timeJob SummaryAs a Retail Associate at Smart & Final, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining store inventory levels. Your duties will include assisting customers in finding products, stocking shelves, and ensuring store cleanliness and organization. You will also collaborate with team...
-
Customer Service Representative
2 weeks ago
Baldwin Park, California, United States Wingstop Restaurants Full timeDeliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerTaking and delivering orders with a smileInteracting...
-
Customer Service Representative
3 days ago
Baldwin Park, California, United States Target Full timeKey Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest by authentically greeting them every time. You will make a connection with guests by engaging in friendly and genuine conversation throughout each transaction. You will also welcome guests into self-checkout and provide assistance as needed....
-
Customer Service Liaison
3 days ago
Baldwin Park, California, United States AMETEK Full timeAs a key member of the AMETEK team, you will serve as the primary interface between assigned customers and colleagues to support customer needs and business objectives. Your responsibilities will include purchase order review, order entry, and collaboration with various departments to ensure seamless customer support. Key skills include communication,...
-
Deli Host
3 days ago
Baldwin Park, California, United States Love's Travel Stops & Country Stores Full timeJob Summary:We are seeking a Deli Host to join our team at Love's Travel Stops and Country Stores. As a Deli Host, you will be responsible for providing exceptional customer service, preparing deli products, and maintaining a clean and stocked deli area.Key Responsibilities:Provide top-notch customer service to our customers, answering questions and...
-
Customer Service Representative
2 days ago
Baldwin Park, California, United States Travel + Leisure Full timeWe Put the World on VacationAt Travel + Leisure Co., our mission is to create exceptional experiences for millions of travelers worldwide. We're shaping the future of the travel industry by offering new possibilities for travelers.Representative, Contact Center WA strong candidate has been identified for this position.Hospitality at the HeartHospitality is...
-
Baldwin Park, California, United States Walmart Full timeJob OverviewThis role focuses on providing exceptional customer service, ensuring a safe and secure shopping environment, and preventing loss at store entrances. The role includes verifying purchases, assisting with returned items, and maintaining a welcoming atmosphere for customers.ResponsibilitiesVerify purchases and assist with returned itemsMaintain a...
-
Asset Protection Specialist
2 weeks ago
Baldwin Park, California, United States Stop & Shop Full timeJob Title: Asset Protection SpecialistAt Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive.We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and...
-
Security Operations Specialist
2 weeks ago
Baldwin Park, California, United States Inter-Con Security Full timeJob Title: Security Operations SpecialistJoin Inter-Con Security as a Security Operations Specialist and be part of a dynamic team responsible for monitoring and responding to security incidents across the SCE territory.Job SummaryThe Security Operations Specialist will work in a 24/7 operations center, receiving and responding to alarms, and handling...
-
Area Installation Specialist
1 month ago
Baldwin Park, California, United States Home Depot Full timeHome Depot **Job Summary** We are seeking a skilled Area Installation Specialist to join our team at Home Depot. As an Area Installation Specialist, you will be responsible for assisting with the customer experience throughout the install job life cycle. **Key Responsibilities:** * Manage all interior and exterior jobs from assigned area * Conduct...
-
ER Nurse Specialist
4 weeks ago
Baldwin Park, California, United States Medical Solutions Full timeER Nurse Specialist OpportunityWe're seeking a skilled ER Nurse Specialist to join our team at Medical Solutions. As a travel clinician, you'll have the opportunity to work in various locations nationwide, providing exceptional care to patients in need.As an ER Nurse Specialist, you'll be responsible for delivering high-quality patient care, working...
-
Veterinary Care Specialist
7 days ago
Baldwin Park, California, United States Petco Full timePetco Veterinary Care SpecialistWe are seeking a highly skilled Veterinary Care Specialist to join our team at Petco. As a key member of our veterinary team, you will be responsible for providing exceptional patient care and working closely with our clients to ensure the best possible outcomes for their pets.Key Responsibilities:Provide high-quality patient...
Customer Service Specialist
2 months ago
*** NOT A REMOTE POSITION**
**Work schedule Monday - Friday 8:00 am - 5:00 pm and Rotating Saturdays 8:00 am - 12:00 pm.
The Customer Service Specialist reports to the Customer Service Supervisors and is tasked with delivering exceptional support to clients and residents of surrounding communities. This role serves as a vital resource for ensuring outstanding service, addressing inquiries, fulfilling requests, maintaining and updating database records, and resolving concerns or complaints. The Customer Service Specialist must possess a thorough understanding of customer community contract benefits, city regulations, billing systems, and the ability to softly collect payments and enroll customers in payment options during calls. Upselling additional services is also a requirement when addressing extra fees, additional pickups, and executing within contract parameters. Multi-tasking and attention to detail are essential for success in this position. The specialist must identify revenue and collection opportunities and act accordingly based on the customer profile.
Key Responsibilities
- Primarily responsible for managing service calls, softly collecting payments, and presenting payment options.
- Secondary responsibility includes handling billing payments to enhance the web pay customer base, with the additional duty of fully setting up new customers with all options during the initial call transaction.
- Determines requirements by analyzing customer profiles, requiring attention to detail based on challenges, and presenting alternative solutions to customers.
- Must be well-versed in the company’s billing database and payment options to effectively resolve customer and company needs.
- Addresses inquiries by clarifying desired information; researching, locating, and providing accurate information.
- Upsells additional services by recognizing opportunities to enhance accounts; explaining new services, charges for additional equipment, extra service requests, etc.
- Requires exceptional documentation skills to keep customers informed and maintain accurate notes in the database system.
- Updates and maintains the call center database by entering information for every call.
- Acts as an on-site resource for customers as well as Athens sales and operations personnel.
- Enhances job knowledge by participating in educational opportunities and attending mandatory training to improve system and equipment knowledge and selling skills.
- Advances career by taking ownership of new and diverse projects.
- Greets customers and residents in a professional and courteous manner.
- Meets or exceeds service quality and productivity goals established for the position.
- Participates in various city events as a representative of the company.
- Performs other duties as assigned.
- Minimum of 1 - 2 years of experience in a high-volume customer service environment is required.
- High School Diploma/GED.
- Strong multitasking abilities and high attention to detail are required.
- Excellent verbal, written, and presentation skills.
- Proficient in building trusting relationships with customers and being attentive to their needs.
- Customer-focused with exceptional listening abilities.
- Data entry by touch and typing proficiency of 45 wpm.
- Proficiency in the use of Microsoft Office software.
- Ability to effectively make quick, sound decisions.
- Ability to perform physical requirements of the position with or without reasonable accommodations.
- Bilingual English / Spanish
- Work experience in the waste or transportation industry.
- Physical:
- Sitting, seeing, hearing, & smelling continuously.
- Problem-solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
- Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
- Bending, reaching, stretching, standing, & walking occasionally.
- Environmental:
- Exposure to dust, smoke, fumes, odors, & noise occasionally.
- Exposure to grease, oil, chemicals, & wet conditions occasionally.
- Works inside only. Position considered office only.
Benefits:
- Competitive wages
- Comprehensive benefit package Medical, Dental, Vision
- 401K
- Life Insurance
- Paid Vacation and Sick Time
- Career plan
- Recognition programs
- Professional development learning
- An exceptional work environment
