Billing Operations Supervisor
1 week ago
Company Background
At Kids First Services, our mission is to foster an environment where every child can flourish and achieve their utmost potential. We deliver top-notch Applied Behavior Analysis (ABA), Speech, Occupational, and Mental Health therapies to our clients.
Position Objective
The Billing Operations Supervisor will report directly to the Financial Controller, playing a vital role in ensuring the efficiency of our organization by overseeing the operational elements of our billing services. Collaborating closely with both clinical and administrative teams, the Billing Operations Supervisor will develop and implement strategies to enhance our billing operations. This role requires a strategic mindset coupled with a hands-on approach to improve current processes, support employee development, and contribute positively to our organizational culture.
Key Responsibilities
- Oversee and coordinate the workflow and schedules of billing personnel, including reconciliation specialists, denial specialists, billing processors, and eligibility specialists.
- Conduct timely and constructive performance assessments.
- Manage employee discipline and terminations in accordance with company policies, with guidance from the Financial Controller.
- Provide support to ensure seamless operations across departments, particularly in billing procedures.
- Supervise daily billing functions, ensuring effective service delivery, compliance with regulations, and adherence to quality standards.
- Lead the billing team, promoting effective communication, performance enhancement, and professional development.
- Monitor operational metrics and key performance indicators (KPIs) to assess performance, identify areas for improvement, and implement strategies to increase productivity and profitability.
- Collaborate with the administrative team and Financial Controller to design and execute organizational programs, processes, goals, objectives, and initiatives.
- Perform additional duties as assigned.
Required Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related discipline - Required
- 4+ years of experience in Operations and Management - Required
- 5+ years of progressive experience in operations management, including roles with increasing responsibility and leadership
- In-depth knowledge of the healthcare industry, including understanding of industry trends, market dynamics, and regulatory requirements.
- Strong leadership and people management skills, with experience in guiding and motivating cross-functional teams, enhancing performance, and fostering a collaborative and diverse work environment - Required
- Flexible Hybrid Model: 3 days a week onsite in-office, with potential for hybrid work; Travel up to 50% of the time - Required
- Experience with billing software (e.g., CentralReach ABA Software) - A plus
- Technical Skills: Process development, SOP development, data analysis, Microsoft Office 365, billing software, data collection software - Required
- Strong ethical standards, integrity, and commitment to maintaining company governance. Expected to set a positive example and ensure compliance with legal and ethical standards.
Why Choose Kids First Services?
- Flexible Hybrid Work Model: Kids First Services is a leader in utilizing telehealth to provide ABA services.
- Make a Significant Impact: We take pride in our ability to positively influence children's lives by adhering to our mission, prioritizing ethical practices, and maintaining integrity and consistency.
- Supportive Work Culture: We promote a collaborative work environment.
- Career Advancement Opportunities: We believe in internal promotions and providing avenues for career growth. As a Billing Operations Supervisor, you will have opportunities to expand your role as our organization evolves.
- Comprehensive Health Benefits: Available for eligible employees; includes full medical, dental, vision, Long Term Disability, Short Term Disability, Maternity Leave, Paid Time Off, Vacation time, and more.
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