Inside Rental Sales Representative

6 days ago

Greenville South Carolina, United States Blanchard Machinery Company Full time
About the Role

This Inside Rental Sales Representative position is a critical role within the Cat Rental Store (CRS) team at Blanchard Machinery Company. The successful candidate will serve as an inside sales person, handling transactions with customers over the phone and in person.

Key Responsibilities
  • Contribute to a positive work environment and promote the company's vision, mission, and values.
  • Complete all job responsibilities in a safe manner, promoting and championing a safe and healthy work environment.
  • Support and build strong relationships with coworkers, including the Outside Sales Team and Product Support Staff.
  • Build strong relationships with customers, focusing on long-term mutual growth and being a dependable partner.
  • Rent equipment or arrange for provision of service to customers.
  • Perform daily, weekly, and monthly checks.
  • Prepare rental forms and contracts; obtain customer signature and other information as required.
  • Maintain daily and monthly contract files.
  • Compute charges based on rental or service rate.
  • Explain rental fees and provide information about rented items, such as basic operation or description.
  • Collect deposit or payment or record credit charges by maintaining customer charge files daily and balancing daily sales receipts.
  • Answer telephone and receive orders by phone; maintain required phone logs.
  • Recommend items to customers that meet their needs. Discuss customer needs, suggesting and recommending the most suitable and safe equipment for the application.
  • Promote add-on rental equipment for appropriate applications.
  • Act as a resource of information to customers concerning related equipment and services available in the local market area.
  • Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
  • Achieve rental operational goals, including CRM, invoice accuracy, assigned training benchmarks – CRM goals, invoice accuracy, complete assigned training.
  • Reserve items for requested time and maintain rental reservation lists.
  • Update/call overdue lists daily and alert supervisors of overdue contracts.
  • Clean showrooms and equipment. Arrange showroom displays. Keep shelves organized, stocked, and clean.
  • Resolve customer problems and invoicing problems.
  • Keep current on knowledge of competitive pricing and trends.
  • Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
  • Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisors.
Requirements
  • High school diploma required, college degree preferred.
  • Previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
  • Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
  • Excellent verbal/written and interpersonal communication skills.
  • Ability to work with all levels of employees, management, and customers in a positive, professional, and effective way.
  • Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market preferred.
  • Proficiency with Microsoft Office. Ability to use in-house computer systems – with training.
  • Must understand and be able to effectively communicate equipment applications and key performance specifications.
  • Strong creativity and problem-solving skills.
  • Strong understanding of usage and application of all rental equipment and services offered.
  • Thorough knowledge of 'common' equipment failure problems and how to resolve them.
  • Must recognize the difference between similar products and the advantages/disadvantages of particular applications.
  • Must have working knowledge of construction phases to properly advise on applications.
  • Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
  • High energy, excellent self-motivation, and work ethic.
  • Possess an unwavering commitment to service excellence.

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