Customer Success Manager

6 days ago


Colorado Springs, Colorado, United States PushPay Full time
About the Role

At Pushpay, the Self Service Customer Success Manager plays a pivotal role in fostering a seamless relationship between our customers and our brand.

This position is quota-based, where the individual is responsible for the retention, renewals, and strategic support of a specific book of accounts, including structuring contract terms and pricing that drive business objectives.

The goals of this role include annual renewal dollars, expansion, and upsell of products, as well as growing giving through the Pushpay platform.

The dedicated Customer Success Manager will focus on making our customers successful in their deployment, adoption, and usage of Pushpay, while creating a strong relationship with our brands in a self-service model.

Pushpay is committed to being a top-ranked company, having been ranked number 14 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category, and named as one of BuiltIn's 'Best Places to Work' in both Seattle and Dallas.

Benefits and Compensation
  • 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees
  • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
  • 401K match
  • Hybrid work model - 3 days in the office / 2 days remote each week
  • 12 paid Company Holidays
  • 2 paid Volunteer Time Off days
  • 15 days PTO to start, increases with tenure and seniority
  • Paid parental and adoption leave
  • Compensation Range: $51,200-$63k base + bonus = $57,600-$70,000 OTE; depending on location

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Key Responsibilities
  • Revenue Retention: Ensure our customers stay customers by meeting targets and goals
  • Adoption Target: Help our organizations deploy and use Pushpay, and drive adoption beyond the organization
  • Upsell: Sell additional products and features to customers
  • High Sales Activities: Make a large volume of calls and emails to customers
  • Pushpay Product Training and Assistance: Be an expert in Pushpay's products to help with training, deployment, and giver adoption
  • Other related duties as assigned
Requirements
  • Bachelor's Degree or additional equivalent years of experience
  • Proven track record with quota/target attainment
  • Experienced in customer success, account management, or renewal management, with a proven track record of success
  • Manage the full-cycle renewal process from prospect to close: Complete Discovery Calls with Decision Makers, Negotiate and Close deals
  • Excellent Communicator: Strong written and verbal communication skills, with the ability to communicate complex technology and problems in a simple way
  • Problem Solver: Identify and tackle difficult challenges, and work with a team to find the best solution
  • Multi-Tasking: Excel at time management and prioritization among many demands
  • Business Minded: Love learning technology, and have impeccable business acumen
  • Detail Oriented: Handle details accurately and in a timely manner
  • People Person: Strong interpersonal skills, with the ability to maintain strong relationships with customers and colleagues
  • Performer: Love to set goals and see those goals through to success
  • Naturally Curious: Love to learn about why and how things work
  • Fun and Fast Paced: Enjoy fast-paced roles, with lots to do


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