Customer Support Specialist

1 week ago


Colorado Springs, Colorado, United States Peace Global Solutions Logistics LLC Full time

Position Overview: We are looking for a dedicated and customer-oriented Call Center Agent to become a part of our dynamic team at Peace Global Solutions Logistics LLC. The successful candidate will be tasked with managing incoming customer calls, addressing inquiries, delivering information, and ensuring a high level of customer satisfaction. If you possess outstanding communication abilities and a commitment to assisting others, we encourage you to consider this opportunity.
Key Responsibilities:
  • Handle incoming calls and provide responses to customer inquiries.
  • Deliver information regarding our products and services.
  • Address and resolve customer complaints and issues effectively.
  • Maintain and update customer records within our database.
  • Adhere to communication protocols when discussing various topics.
  • Recognize and escalate priority concerns to the relevant team member.
Required Qualifications:
  • High school diploma or equivalent.
  • Previous experience in a customer service capacity is preferred.
  • Exceptional verbal and written communication skills.
  • Capability to manage multiple tasks and prioritize effectively in a fast-paced setting.
  • Strong analytical and problem-solving abilities.
  • Proficient in Microsoft Office Suite and CRM software.

PId931475d



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