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Customer Success Manager

2 months ago

Colorado Springs, Colorado, United States PushPay Full time
About the Role

At Pushpay, the Self Service Customer Success Manager plays a pivotal role in fostering an exceptional relationship between our customers and our brand.

You will be responsible for quota-based performance, ensuring customer retention, renewals, and strategic support in a specific portfolio of accounts. This includes structuring contract terms and pricing that drive business objectives.

Your key goals will include:

  • Annual renewal dollars
  • Expansion and upsell of products
  • Growing giving through the Pushpay platform

Dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay, you will create a strong relationship with our brands in a self-service model.

Pushpay is committed to being a top workplace, recognized as one of the 'Best Places to Work' in Seattle and Dallas. We offer a range of benefits and compensation packages, including:

  • 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees
  • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
  • 401K match
  • Hybrid work model - 3 days in the office / 2 days remote each week
  • 12 paid Company Holidays
  • 2 paid Volunteer Time Off days
  • 15 days PTO to start, increases with tenure and seniority
  • Paid parental and adoption leave
  • Compensation Range: $51,200-$63k base + bonus = $57,600-$70,000 OTE; depending on location

What You'll Do

You will be responsible for:

  • Revenue Retention: Ensuring our customers stay customers
  • Adoption Target: Helping organizations deploy and use Pushpay, and driving adoption beyond the organization
  • Upsell: Selling additional products and features
  • High Sales Activities: Making a large volume of calls and emails to hundreds of customers
  • Pushpay Product Training and Assistance: Being an expert in Pushpay's products to help with training, deployment, and giver adoption
  • Other related duties as assigned
What You Bring

We're looking for someone with:

  • Bachelor's Degree or additional equivalent years of experience
  • Proven track record with quota/target attainment
  • Experience in customer success, account management, or renewal management, with a working knowledge of CRM systems
  • Ability to manage the full-cycle renewal process from prospect to close
  • Excellent communication and problem-solving skills
  • Business acumen and attention to detail
  • Strong interpersonal skills and ability to build relationships with customers and colleagues
  • Ability to set goals and achieve success
  • Natural curiosity and desire to learn