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Mid-Market Customer Success Lead
2 months ago
The Customer Success Manager is instrumental in nurturing and developing relationships with our Mid-Market clientele.
Your primary focus will be on customer satisfaction, ensuring high retention rates, renewals, and driving growth within a designated portfolio of accounts.
You will engage with clients to guarantee they are fully utilizing and deriving value from the Pushpay platform.
Your objectives will encompass achieving annual renewal targets, expanding account services, and enhancing contributions through the Pushpay system.
Your commitment to customer success will be evident as you dedicate yourself to facilitating effective deployment, adoption, and utilization of Pushpay.
By fostering strong, value-driven relationships, you will enhance customer satisfaction, which is vital for retention.Company Recognition
We are proud to be recognized as one of the top companies to work for, reflecting our commitment to a supportive work environment.
Benefits and Compensation
We prioritize the well-being of our employees and offer a comprehensive benefits package, including:
- 100% employer-covered premiums for Medical, Dental, and Vision for employees
- 70%+ employer-covered premiums for dependents
- 401K matching
- Hybrid work model - 3 days in-office, 2 days remote
- 12 paid company holidays
- 15 to 25 days of PTO, increasing with tenure
- Paid parental and adoption leave
Base + Variable = OTE $80k-$90k, contingent on location.
Key Responsibilities
Revenue Retention:
You will be tasked with meeting targets that ensure our clients remain engaged and satisfied.
Adoption Goals:
Your role will involve assisting organizations in effectively deploying and utilizing Pushpay, fostering engagement with their contributors.
Upselling Opportunities:
As we strive to build a leading engagement platform, you will be responsible for promoting additional products and features.
High Activity Levels:
You will manage a significant volume of communications, including calls and emails, to support numerous clients.
Product Expertise and Support:
You will become a knowledgeable resource on Pushpay's offerings, aiding in training, deployment, and user adoption. This expertise will be crucial for driving retention and upselling.
Additional Duties: Other related responsibilities as assigned.Qualifications
Experienced: Minimum of 2 years in inside sales, account management, customer success, or renewal management. Familiarity with CRM systems is essential. Experience in Not-for-Profit, Education, or Faith sectors is preferred.
Excellent Communicator: Strong written and verbal skills are necessary for conveying complex information clearly. Comfort in presenting to small and large groups is expected.
Problem Solver: You excel at identifying challenges and collaborating with teams to find effective solutions. A strong work ethic and self-motivation are key traits.
Multi-Tasking: Ability to thrive in a fast-paced environment, managing multiple priorities effectively.
Business Acumen: A passion for technology and a solid understanding of business principles are important.
Detail-Oriented: You will manage customer interactions and projects with precision and timeliness.
Interpersonal Skills: Strong relationship-building abilities with clients and colleagues are essential.
Performance-Driven: You are motivated by achieving and exceeding goals consistently.
Curiosity: A desire to understand customer needs and improve processes is valued.
Dynamic Environment: You should be comfortable in a rapidly changing workplace and enjoy collaborating with a team.
Education: Bachelor's Degree or equivalent experience.
Proven success in managing a substantial number of accounts is required.
Pushpay is committed to fostering an inclusive workplace. We value diversity and encourage all qualified individuals to apply.
