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Self-Service Client Success Leader
2 months ago
At Pushpay, the Self-Service Client Success Leader is pivotal in fostering exceptional relationships between our customers and our brand. This role is quota-driven, focusing on customer retention, renewals, and strategic support within a designated portfolio of accounts. You will be responsible for structuring contract terms and pricing that align with business objectives. Your key performance indicators will include annual renewal revenue, expansion opportunities, and upselling of products, all while enhancing customer engagement through the Pushpay platform. Committed to ensuring our customers thrive in their implementation, adoption, and utilization of Pushpay, you will cultivate strong relationships in a self-service framework.
Recognized as one of the top companies to work for, Pushpay has been ranked highly in various workplace awards.
Compensation and Benefits
- Comprehensive employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees.
- Significant employer contributions for Medical PPO Plan for employees and dependents.
- 401K matching program.
- Flexible work arrangement - 3 days in-office and 2 days remote weekly.
- 12 paid Company Holidays.
- 2 paid Volunteer Time Off days.
- 15 days of Paid Time Off (PTO) to start, with increases based on tenure and seniority.
- Paid parental and adoption leave.
- Compensation Range: $51,200-$63k base + bonus = $57,600-$70,000 OTE; varies by location.
Key Responsibilities
- Revenue Retention: You will be tasked with ensuring our customers remain engaged and satisfied.
- Adoption Goals: Assist organizations in deploying and utilizing Pushpay effectively, while driving engagement with their givers.
- Upselling: As we develop a robust engagement platform, you will promote additional products and features.
- High Sales Activity: Engage with numerous customers, necessitating a high volume of calls and emails.
- Product Training and Support: Become an expert in Pushpay's offerings to assist with training, deployment, and user adoption, which is essential for retention and upselling.
- Other related tasks as assigned.
- Bachelor's Degree or equivalent experience.
- Demonstrated success in meeting quotas and targets.
- Experienced: A minimum of 2 years in customer success, account management, or renewal management, with familiarity in CRM systems. Experience in Not-for-Profit, Education, or Faith sectors is preferred.
- Manage the complete renewal cycle from prospecting to closing: Conduct Discovery Calls with Decision Makers, negotiate, and finalize deals.
- Strong Communicator: Excellent written and verbal communication skills, capable of simplifying complex technology and issues.
- Problem Solver: Proficient in identifying challenges and collaborating with teams to devise effective solutions.
- Multi-Tasking: Thrive in a dynamic environment, excelling in time management and prioritization.
- Business Acumen: A keen interest in technology and strong business insight.
- Detail-Oriented: Ability to manage details accurately and promptly.
- Interpersonal Skills: Build and maintain strong relationships with customers and colleagues.
- Goal-Oriented: Committed to achieving and exceeding performance metrics.
- Curious: Eager to learn and understand customer needs in depth.
- Dynamic Environment: Enjoy a fast-paced role with diverse responsibilities.
About Pushpay
Pushpay empowers organizations and communities to connect and strengthen their bonds through our suite of mobile applications, management software, and giving technology. Our dedicated team supports thousands of customers in driving social good, and we are proud to have facilitated significant charitable contributions. We are in a phase of rapid growth and are looking for talented individuals to contribute to our mission.
