Customer Support Operations Leader

2 weeks ago


Colorado Springs, Colorado, United States Roll Off Solutions LLC Full time
Job Overview

Position: Customer Service Manager - Office Manager

Company: Roll Off Solutions LLC

Work Arrangement: On-site

Compensation: $60,000 - $70,000 per year, commensurate with experience and qualifications

Role Summary: The Customer Service Manager/Office Manager will be responsible for guiding and overseeing the customer service team to guarantee exceptional support and satisfaction. This position entails managing the daily functions of the customer service division, addressing intricate customer concerns, and executing strategies to improve the customer journey. The successful candidate will possess robust leadership capabilities, a customer-focused mindset, and a solid history of managing customer service teams.

Key Responsibilities:

  1. Leadership and Team Development:
    • Recruit, train, and mentor customer service representatives.
    • Conduct regular performance assessments and provide constructive feedback.
    • Encourage a positive and efficient workplace culture.
  2. Customer Service Management:
    • Oversee the daily functions of the customer service department.
    • Ensure prompt and effective resolution of customer inquiries and complaints.
    • Track and evaluate customer service metrics to identify improvement opportunities.
  3. Client Relations:
    • Establish and nurture strong relationships with key clients.
    • Address escalated customer issues and resolve them swiftly.
    • Conduct regular customer satisfaction assessments and implement enhancements based on feedback.
  4. Process Optimization:
    • Identify and apply best practices to improve customer service efficiency and effectiveness.
    • Develop and revise customer service policies and procedures.
    • Collaborate with other departments to streamline operations and enhance overall service delivery.
  5. Reporting and Insights:
    • Prepare and present regular reports on customer service performance to senior leadership.
    • Analyze trends and data to inform decisions and recommendations.
    • Utilize customer feedback to drive continuous improvement initiatives.
  6. Compliance and Safety:
    • Ensure all customer service activities adhere to company policies, industry regulations, and safety standards.
    • Promote a culture of safety and compliance within the team.

Qualifications:

  • Bachelor's degree in business management or a related field, or equivalent experience.
  • A minimum of 5 years of experience in customer service management.
  • Demonstrated leadership and team management abilities.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Capability to analyze data and make informed, data-driven decisions.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Strong organizational skills and meticulous attention to detail.


  • Colorado Springs, Colorado, United States Roll Off Solutions LLC Full time

    Job OverviewPosition: Customer Service Manager - Office ManagerCompany: Roll Off Solutions LLCWork Environment: On-siteCompensation: $60,000 - $70,000 annually, commensurate with experience and qualificationsRole Summary: The Customer Service Manager/Office Manager will be responsible for directing and overseeing the customer service team to guarantee...


  • Colorado Springs, Colorado, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Operations Leader to join our team at Walgreens. As a Store Operations Leader, you will be responsible for leading the operation of a Walgreens store, including supervising team members, managing inventory, and ensuring excellent customer service.Key ResponsibilitiesStore OperationsSupervise...


  • Colorado Springs, Colorado, United States Quality Food Centers Inc Full time

    Position Overview: As a Retail Operations Leader, you will oversee the daily functions of the store, ensuring optimal performance and a positive shopping experience for our customers.Key Responsibilities:Manage the overall operations of the store, focusing on training and developing a high-performing team.Implement and execute merchandising strategies to...


  • Colorado Springs, Colorado, United States Topgolf Entertainment Group Full time

    Position Overview:The Venue Operations Leader collaborates closely with, mentors, and develops the leadership team at Topgolf to guarantee that their teams deliver exceptional experiences to our Guests.Key Responsibilities:As a Venue Operations Leader, you will be accountable for:Assisting department heads in cultivating robust teams.Implementing training...


  • Colorado Springs, Colorado, United States Systems Integration Inc Full time

    Join Our Team as a Customer Service Team LeaderSystems Integration, Inc. (SII) stands as a premier provider of comprehensive contact center infrastructure solutions and IT services. With extensive experience in IT and systems integration, we have empowered US Government agencies and commercial enterprises to enhance their customer satisfaction through our...


  • Colorado Springs, Colorado, United States Aramark Full time

    Position Overview We are seeking a Facilities Operations Leader to join our team at Aramark. The Facilities Operations Leader will oversee the service delivery on Facilities Management Contracts. Utilizing their expertise and skills, they will ensure that services are provided to the client in an effective and innovative manner, while also offering the...


  • Colorado Springs, Colorado, United States Beaches Tanning Center Full time

    COMPANY OVERVIEW:Beaches Tanning Center has been a leader in the tanning and wellness industry for over two decades. Our commitment to delivering exceptional customer experiences and maintaining state-of-the-art facilities has earned us the title of Utah's Best Tanning Salon for nine consecutive years. We pride ourselves on providing a range of high-quality...


  • Colorado Springs, Colorado, United States Platinum Dental Services Corporate Office Full time

    Join Our Team as an Administrative Operations Leader Comprehensive Benefits: Enjoy a robust benefits package including dental insurance, medical coverage, vision care, and 401k matching. About Us: Platinum Dental Services is on the lookout for dedicated and ambitious Administrative Operations Leaders to become part of our growing organization. This is a...


  • Colorado Springs, Colorado, United States Dave & Buster's, Inc. Full time

    WHAT IS A CULINARY OPERATIONS LEADER?Our Culinary Operations Leaders are the core of our establishment. As the heads of the kitchen, they are the culinary specialists who ensure our kitchens operate smoothly and efficiently.You will have the opportunity to select and inspire a talented team of back-of-house employees while managing costs to secure the...


  • Colorado Springs, Colorado, United States Memorial Hospital Central Full time

    Position:Nursing Operations LeaderOrganization:Memorial Hospital CentralDepartment:Labor and Delivery UnitEmployment Type:Full-TimeWork Schedule:Day ShiftRole Overview:The Nursing Operations Leader is responsible for overseeing the daily functions of the designated nursing unit(s) to ensure they align with both departmental and organizational goals. This...


  • Colorado Springs, Colorado, United States Systems Integration Inc Full time

    Position Overview:Systems Integration, Inc. (SII) stands as a premier provider of comprehensive contact center infrastructure solutions and IT services. With extensive experience in IT and systems integration, we have empowered US Government agencies and commercial enterprises to enhance their customer satisfaction through our diverse portfolio of solutions...

  • Operations Manager

    6 days ago


    Colorado Springs, Colorado, United States Stem US Operations Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our team at Stem US Operations Inc. as a key member of our operations team. The successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and maintaining high-quality standards.Key ResponsibilitiesDevelop and implement...

  • Sales Leader

    2 weeks ago


    Colorado Springs, Colorado, United States Cycle Gear Full time

    Become a part of the Cycle Gear familySales Leader Role OpenCycle Gear is a premier omnichannel platform within the powersports aftermarket-products sector. Our commitment to delivering high-quality products and expert customer service resonates with powersports enthusiasts across the globe.Position OverviewKey Responsibilities:Deliver outstanding customer...


  • Colorado Springs, Colorado, United States Molly Maid Full time

    Bilingual Customer Support SpecialistAs a Bilingual Customer Support Specialist, you play a vital role in the operations at Molly Maid. Your responsibilities include managing service inquiries and addressing customer concerns while upholding the company's values by demonstrating respect and professionalism towards all clients and team members.Key...


  • Colorado Springs, Colorado, United States Goodwill Industries of Denver Full time

    Position: E-Commerce Customer Support SpecialistDeliver exceptional service within the E-Commerce division to enhance customer satisfactionParticipate in online sales operations to promote sustained growth and achievementThe E-Commerce Customer Support Specialist plays a crucial role in providing outstanding service in a digital retail setting. The...


  • Colorado Springs, Colorado, United States Sunrise Systems, Inc. Full time

    Job Title: Business Operations CoordinatorLocation: Denver, COPosition Type: Hourly Contract (W2 only)Contract Length: 6-8 months with potential for extensionTeam Overview:The Smart Mobility Office (SMO) is pivotal in driving innovation within the transportation sector. This office acts as a catalyst for new market developments and business initiatives,...

  • Customer Service

    2 weeks ago


    Colorado Springs, Colorado, United States Fireplace Warehouse & Texas Fireplace Express Full time

    About Fireplace Warehouse & Texas Fireplace Express With a legacy spanning over a decade in the industry, we proudly stand as pillars of quality, innovation, and excellence. Whether you know us as Fireplace Warehouse in Colorado or Texas Fireplace Express in the Lone Star State, our commitment to delivering exceptional products and unforgettable experiences...

  • Team Leader

    1 week ago


    Colorado Springs, Colorado, United States First Loco, LLC Full time

    Team Leader Job OverviewAs a Team Leader at First Loco, LLC, you will have the chance to exhibit your managerial expertise.Key Responsibilities:Supervision of team membersSupporting the General Manager and Assistant Manager in acknowledging commendable performanceEnsuring adherence to company policies and proceduresCompliance with health and safety, quality...


  • Colorado Springs, Colorado, United States Mygrant Glass Full time

    Mygrant Glass is seeking a dedicated Customer Service Representative to join our team in Colorado Springs.As a vital member of our distribution facility, you will play a key role in ensuring exceptional customer experiences. Your responsibilities will encompass a range of tasks, from processing orders and returns to managing cash transactions and providing...


  • Colorado Springs, Colorado, United States Genesys Full time

    About GenesysGenesys empowers over 8,000 organizations across more than 100 countries to enhance loyalty and achieve business success by crafting exceptional experiences for both customers and employees. With Genesys Cloud, the leading AI-driven experience orchestration platform, we provide the future of customer experience (CX) to businesses of all sizes,...