Client Success Associate

2 weeks ago


Colorado Springs, Colorado, United States Ace Handyman Services Colorado Springs Full time
Job Overview

Position Summary:
Ace Handyman Services Colorado Springs is in search of a skilled and dedicated individual to fill the role of Customer Engagement Coordinator. This position is vital in ensuring customer satisfaction and operational efficiency.


Key Responsibilities:

  • Handle incoming calls and provide precise estimates for handyman services.
  • Schedule appointments while ensuring all customer details and notes are meticulously recorded.
  • Work collaboratively with team members to enhance service delivery.
  • Adapt to a dynamic work environment with changing schedules.
  • Follow up with clients to confirm satisfaction and promote repeat business.
  • Engage in continuous learning and development to meet evolving challenges.
  • Efficiently manage multiple digital platforms and tools.

Qualifications:

  • Experience or knowledge in basic home repair and construction (e.g., drywall, carpentry, flooring).
  • Exceptional communication and organizational abilities.
  • Proficient typing skills (minimum 45 words per minute).
  • Ability to navigate multiple screens and applications simultaneously.
  • Proven reliability and professionalism in work conduct.
  • Dedication to enhancing processes and contributing to team achievements.
  • Preference for candidates with dispatch experience in HVAC, Plumbing, or Electrical sectors.

Compensation and Benefits:

  • Paid time off available after a trial period.
  • Paid holidays.
  • Flexible work-from-home options during inclement weather.
  • Opportunities for career advancement within a supportive team environment.

Why Join Our Team?
At Ace Handyman Services, we are committed to fostering a culture of excellence and continuous improvement. We aim to create clear and effective processes that yield meaningful outcomes. If you are a committed professional eager to make a difference in a supportive environment, we welcome your interest.



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