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Self-Service Client Success Leader

2 months ago

Colorado Springs, Colorado, United States Pushpay Full time
About the Position

At Pushpay, the Self-Service Client Success Leader is pivotal in fostering exceptional relationships between our customers and our brand. This role is performance-driven, focusing on customer retention, renewals, and strategic support within a designated portfolio of accounts. You will be responsible for structuring contract terms and pricing that align with business objectives. Your targets will encompass annual renewal revenue, expansion, and upselling of products, as well as enhancing contributions through the Pushpay platform. Committed to ensuring our customers thrive in their implementation, adoption, and utilization of Pushpay, you will cultivate strong connections with our clients in a self-service environment.

Recognized as one of the top companies to work for, Pushpay has earned accolades such as being ranked number 14 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list for large companies.

Compensation and Benefits
  • Comprehensive employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees.
  • Substantial employer contribution for Medical PPO Plan for employees and dependents.
  • 401K matching program.
  • Flexible work model - 3 days in the office and 2 days remote each week.
  • 12 paid Company Holidays.
  • 2 paid Volunteer Time Off days.
  • 15 days of Paid Time Off (PTO) to start, with increases based on tenure and seniority.
  • Paid parental and adoption leave.
  • Compensation Range: $51,200-$63k base + bonus = $57,600-$70,000 OTE; varies by location.
Compensation ranges are established based on role and location, with individual pay determined by various factors including job-related skills and experience.

Key Responsibilities
  • Revenue Retention: You will be tasked with ensuring our customers remain engaged and satisfied.
  • Adoption Goals: Your role will involve assisting organizations in deploying and utilizing Pushpay effectively, driving engagement beyond the organization.
  • Upselling: You will contribute to building a leading engagement platform by promoting additional products and features.
  • High Activity Levels: Engage with numerous customers, necessitating a high volume of calls and emails.
  • Product Expertise: You will become proficient in Pushpay's offerings to provide training, deployment support, and enhance user adoption, which is crucial for retention and upselling.
  • Other related responsibilities as assigned.
Qualifications
  • Bachelor's Degree or equivalent experience.
  • Demonstrated success in meeting quotas and targets.
  • Experienced Professional: Minimum of 2 years in customer success, account management, or renewal management, with familiarity in CRM systems. Experience in Not-for-Profit, Education, or Faith sectors is preferred.
  • Ability to manage the complete renewal process from prospecting to closing deals.
  • Effective Communicator: Strong written and verbal communication skills, capable of simplifying complex technical concepts.
  • Problem Solver: A proactive approach to identifying challenges and collaborating with teams to find optimal solutions.
  • Multi-Tasking Skills: Ability to thrive in a fast-paced environment with excellent time management and prioritization skills.
  • Business Acumen: A keen interest in technology and strong business insight.
  • Attention to Detail: Proficient in managing customer interactions and projects with precision.
  • Interpersonal Skills: Ability to build and maintain strong relationships with customers and colleagues.
  • Performance Driven: A strong desire to meet and exceed performance metrics.
  • Curiosity: A passion for learning and understanding customer needs.
  • Dynamic and Adaptable: Enjoys a fast-paced work environment and embraces change.
Pushpay is dedicated to equal opportunity and values diversity and inclusion among all team members.

About Pushpay

Pushpay empowers organizations and communities to connect and strengthen their bonds through our suite of mobile applications, management software, and giving technology. Our dedicated team supports over 10,000 customers in driving social good, having processed over $15 billion in charitable contributions. We are rapidly expanding and looking for motivated talent to grow with us.