Sales Floor Representative

1 week ago


Newport News, Virginia, United States American Freight Furniture Full time

Position Title: Retail Sales Associate

Job Category: Sales

Overview:

The Retail Sales Associate plays a crucial role in enhancing customer satisfaction and driving sales performance. This position involves providing proactive and consultative sales support to customers, ensuring that departmental objectives are met, and maintaining a well-organized and visually appealing sales environment.

Key Responsibilities:

  1. Assess customer needs and deliver tailored solutions using established sales techniques.
  2. Consistently achieve or surpass performance benchmarks.
  3. Utilize technology effectively to improve customer interactions, especially when products are unavailable in-store.
  4. Stay informed about product lines, including features, benefits, and availability, to effectively address customer inquiries.
  5. Handle customer transactions accurately in the Point of Sale system, including processing sales, returns, and exchanges according to company policies.
  6. Complete all required training within designated timeframes and engage in continuous learning opportunities.
  7. Collaborate with fellow associates and cashiers to ensure exceptional customer service, including locating merchandise and assisting customers.
  8. Perform additional tasks as needed to support store operations.

Qualifications:

Skills:

Strong communication and interpersonal skills are essential for success in this role.

Behaviors:

Demonstrated ability to work effectively in a team-oriented environment.

Motivations:

A passion for delivering outstanding customer service and achieving sales goals.

Education:

High school diploma or equivalent preferred.

Experience:

Previous retail or sales experience is advantageous.

Licenses & Certifications:

None required.



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