Sales Floor Representative
1 week ago
Position Title: Retail Sales Associate
Job Category: Sales
Overview:
The Retail Sales Associate plays a crucial role in enhancing customer satisfaction and driving sales performance. This position involves providing proactive and consultative sales support to customers, ensuring that departmental objectives are met, and maintaining a well-organized and visually appealing sales environment.
Key Responsibilities:
- Assess customer needs and deliver tailored solutions using established sales techniques.
- Consistently achieve or surpass performance benchmarks.
- Utilize technology effectively to improve customer interactions, especially when products are unavailable in-store.
- Stay informed about product lines, including features, benefits, and availability, to effectively address customer inquiries.
- Handle customer transactions accurately in the Point of Sale system, including processing sales, returns, and exchanges according to company policies.
- Complete all required training within designated timeframes and engage in continuous learning opportunities.
- Collaborate with fellow associates and cashiers to ensure exceptional customer service, including locating merchandise and assisting customers.
- Perform additional tasks as needed to support store operations.
Qualifications:
Skills:
Strong communication and interpersonal skills are essential for success in this role.
Behaviors:
Demonstrated ability to work effectively in a team-oriented environment.
Motivations:
A passion for delivering outstanding customer service and achieving sales goals.
Education:
High school diploma or equivalent preferred.
Experience:
Previous retail or sales experience is advantageous.
Licenses & Certifications:
None required.
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