Veteran Services Case Manager

2 weeks ago

Springfield, Illinois, United States The Salvation Army USA Central Territory Full time

The Salvation Army

Position Overview

Program: Supportive Services for Veteran Families (SSVF)

Position Title: SSVF Case Manager

Location: Springfield, IL

Job Summary: The SSVF Case Manager is responsible for delivering essential support services to Veterans and their families, utilizing a strength-based case management approach. This role aims to empower individuals to overcome crises and vulnerabilities, ultimately leading them towards sustainable housing solutions.

Reporting Structure: Reports to the SSVF Case Manager Supervisor.

Supervisory Responsibilities: None.

Qualifications:

Candidates should demonstrate a strong commitment to the mission of The Salvation Army and possess the ability to communicate this effectively. A successful completion of a background check and a valid driver's license is required.

Education: A Bachelor's degree in social work, public health, or human services is preferred, along with experience working with homeless populations or Veterans. Familiarity with VA programs is advantageous.

Skills:

  • Proficient in managing projects and engaging with diverse populations.
  • Self-motivated and capable of working independently.
  • Experience with Veterans, including knowledge of substance abuse and PTSD, is beneficial.
  • Prior training in Critical Time Intervention, harm reduction, and Trauma-Informed Care is preferred.
  • Strong written and verbal communication skills.
  • Ability to manage budgets and resources effectively.
  • Proficient in computer applications, including MS Office and social media.
  • Willingness to work flexible hours, including evenings and weekends as needed.

Mission Statement:

The Salvation Army is an international movement dedicated to preaching the gospel of Jesus Christ and meeting human needs without discrimination.

Key Responsibilities:

  • Foster a positive work environment through effective communication and conflict resolution.
  • Ensure compliance with safety and harm prevention standards.
  • Develop individualized case plans with participants, establishing both short- and long-term objectives.
  • Conduct regular meetings and home visits to assess progress and adjust goals.
  • Connect participants with community resources and services as necessary.
  • Facilitate educational workshops on life skills and financial management.
  • Provide referrals for those not eligible for SSVF services.
  • Maintain comprehensive case files and documentation in the Homeless Management Information System.
  • Uphold client confidentiality and manage demographic data accurately.
  • Submit monthly service statistics and participate in quality assurance initiatives.
  • Perform additional duties as assigned to support the program's mission.

Travel Requirements: Travel may be necessary for this position.

Physical Demands/Work Environment:

This role involves standard office tasks, including communication, documentation, and occasional lifting of up to 50 pounds. The work environment is primarily indoors with a low to moderate noise level.

The Salvation Army is an equal opportunity employer. We encourage applications from diverse backgrounds, including Veterans, individuals with disabilities, and those who have been impacted by the justice system.

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