Clinical Operations Manager
2 weeks ago
At Cooper University Health Care, we are dedicated to delivering exceptional healthcare services, and this commitment starts with our team. Our remarkable professionals are consistently exploring clinical advancements and enhancing access to the latest facilities, technologies, and research protocols. We prioritize our employees by offering competitive compensation, comprehensive benefits, favorable working conditions, and opportunities for professional growth.
Discover why Cooper University Health Care is recognized as the employer of choice in South Jersey.
Position OverviewWe seek candidates with a minimum of 3 years of experience in healthcare leadership at the managerial level or higher. A combination of education, experience, and background will also be considered.
The ideal candidate will demonstrate strong leadership skills, initiative, judgment, discretion, and decision-making abilities to meet both local and organizational objectives.
Proven experience in enhancing outcomes in assigned areas through innovative and sustainable strategies is essential.
Familiarity with electronic health records is necessary to track key practice statistics, patient access metrics, and clinic operations.
Excellent organizational, written, and verbal communication skills are required, along with the ability to engage effectively with personnel at all levels.
A track record of excellence in customer service, patient experience, and operational enhancement within an ambulatory setting is crucial.
Strong knowledge of business and medical administration principles, management practices, and relationship management is expected.
Working knowledge of regulatory requirements in an ambulatory context, including HIPAA, scheduling, and billing, is necessary.
- Oversee the management of clinical and business operations at assigned sites, ensuring the delivery of high-quality clinical services, enhancing patient experience, managing materials, implementing software, ensuring regulatory compliance, maintaining equipment, and managing the facility environment. Availability after hours for urgent issues is required.
- Support the strategic direction of Ambulatory Operations and the Institute's growth initiatives by implementing new programs and growth strategies.
- Embody the core values of inclusion, compassion, and excellence at Cooper University Health Care.
- Collaborate with physicians, clinical staff, and administrative leaders to eliminate barriers to success and achieve organizational objectives.
- Provide strong, effective, goal-oriented leadership to both direct and indirect reports.
- Facilitate the achievement of goals, objectives, policies, procedures, and systems across all operational areas within your scope of responsibility.
- Coordinate and uphold standardized work procedures and policies to enhance efficiency and effectiveness throughout Ambulatory Operations.
- Mentor, develop, educate, and hold accountable direct reports while fostering a culture of trust within your areas of responsibility.
- Implement and validate leadership tools such as rounding on patients, employees, and providers, while recognizing key behaviors.
- Develop quarterly action plans focused on achieving annual role-specific and organizational goals.
- Conduct data reporting and analysis to inform decision-making within your scope of responsibility, aimed at meeting organizational objectives.
- Engage in professional development activities and maintain relevant professional affiliations.
- Perform all related duties and/or special projects as assigned or required.
Education Requirements
An associate degree or bachelor's degree is preferred.
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