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Ambulatory Operations Manager
2 months ago
At Cooper University Health Care, we prioritize delivering exceptional healthcare through our dedicated team. Our professionals are at the forefront of clinical advancements, ensuring access to state-of-the-art facilities, equipment, technologies, and research protocols. We are committed to our employees by offering competitive compensation, comprehensive benefits, favorable working conditions, and opportunities for professional growth.
Join us and discover why Cooper University Health Care is recognized as a leading employer in South Jersey.
Position OverviewWe seek a candidate with a minimum of 3 years of experience in healthcare leadership at a managerial level or higher. A combination of education, experience, and background will also be considered.
The ideal candidate will demonstrate strong leadership skills, initiative, and sound judgment to meet both local and organizational objectives.
Proven experience in enhancing outcomes in assigned areas through innovative and sustainable strategies is essential.
Familiarity with electronic health records is required to monitor key practice statistics, patient access metrics, and clinic operations.
Excellent organizational, written, and verbal communication skills are necessary, along with the ability to engage effectively with personnel at all levels.
A track record of excellence in customer service, patient experience, and operational enhancements within an outpatient setting is crucial.
Strong knowledge of business and medical administration principles, management practices, and relationship management is expected.
Working knowledge of regulatory standards in an outpatient environment, including HIPAA, scheduling, and billing, is required.
- Oversee the management of clinical and business operations at assigned sites, ensuring the delivery of high-quality clinical services, enhancing patient experience, managing materials, implementing software, ensuring regulatory compliance, maintaining equipment, and managing the facility environment. Availability after hours for urgent issues is necessary.
- Support the strategic direction of Ambulatory Operations and contribute to the Institute's growth initiatives by operationalizing new programs.
- Embody the core values of inclusion, compassion, and excellence at Cooper University Health Care.
- Collaborate with physicians, clinical staff, and administrative leaders to eliminate barriers to success and achieve organizational objectives.
- Provide effective, goal-oriented leadership to both direct and indirect reports.
- Support and implement goals, objectives, policies, and procedures across all operational areas within your scope of responsibility.
- Coordinate and maintain standardized work procedures and policies to enhance efficiency and effectiveness in Ambulatory Operations.
- Mentor, develop, and hold accountable direct reports while fostering a culture of trust in your areas of responsibility.
- Implement and validate leadership tools such as rounding on patients, employees, and providers, and practice recognition of key behaviors.
- Develop quarterly action plans focused on achieving annual role-specific and organizational goals.
- Conduct data reporting and analysis to inform decision-making aimed at meeting organizational objectives.
- Engage in professional development activities and maintain relevant professional affiliations.
- Perform all related duties and/or special projects as assigned.
Education Requirements
An associate degree or bachelor's degree is preferred.
