Access Cycle Operations Manager

7 days ago

Camden, New Jersey, United States Cooper University Health Care Full time

About Us

At Cooper University Health Care, our commitment to delivering exceptional healthcare begins with our team. Our dedicated professionals continually discover innovative clinical solutions and enhance access to the latest facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, a comprehensive benefits package, attractive working conditions, and opportunities for professional growth and development.

Discover why Cooper University Health Care is a leading healthcare provider in South Jersey.

Job Summary

We are seeking an experienced Business Services Manager to join our Revenue Cycle leadership team. The successful candidate will be responsible for the daily operations of Access Business Services, including pre-registration, insurance verification, financial clearance/counseling, and scheduling for both hospital-based and ambulatory visits. This role will also focus on improving Point of Service Collections and Denial Management for both Cooper University Hospital and Cooper University Health Care.

Key Responsibilities

  • Support the strategic design of healthcare access innovation, including new operating models for appointment scheduling, pre-encounter financial clearance/screening, and pre-registration.
  • Implement and manage process improvement designs to enhance the patient experience.
  • Maximize reimbursement by ensuring all scheduled services are authorized in advance of care delivery.

Requirements

To be successful in this role, you will need:

  • 5 years of progressive experience in hospital and/or physician revenue cycle/access cycle/registration management.
  • Strong written and interpersonal communication skills, with a proven background in process improvement and management.

Preferred Qualifications

A Bachelor's Degree is preferred, but equivalent work experience will be considered. The ideal candidate will possess strong analytical, organizational, and interpersonal skills, with the ability to lead change effectively and plan strategically for future growth.

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