IT Systems Support Specialist

1 week ago


San Diego, California, United States San Diego Association of Governments -SANDAG Full time
Job Overview

Annual Salary Range: $53, $96,636.80

Position Summary

The Information Technology Division is a dynamic team composed of skilled specialists, network engineers, and system administrators dedicated to providing robust support for over 400 personnel across various locations. This division oversees all aspects of IT end-user services, encompassing application and desktop support, maintenance of enterprise applications, data center operations, and cloud storage solutions. Additionally, the team manages network infrastructures, including Local Area Network (LAN), Wide Area Network (WAN), and Metropolitan Area Network (MAN), while ensuring comprehensive support for Microsoft Office 365 applications.

Key Responsibilities

The IT Systems Support Specialist will undertake critical support functions for personal computing devices, peripherals, software applications, and enterprise systems. Responsibilities include:

  • Administration, setup, installation, upgrades, troubleshooting, maintenance, and repair of IT systems.
  • Delivering exceptional customer service through effective technology management and support.
  • Collaborating with team members to enhance service delivery and operational efficiency.

Qualifications and Experience

  • A high school diploma complemented by two years of relevant college coursework or training in computer information systems, data processing, or a related field. A bachelor's degree is preferred.
  • One to three years of progressively responsible experience in providing hardware and software support services.
  • Proven experience in desktop, server, network, and enterprise application support within an integrated information system environment.
  • Expertise in the installation, configuration, testing, maintenance, upgrading, and troubleshooting of computer systems and network operations.
  • Familiarity with Windows and macOS operating systems.
  • Ability to assist users with varying levels of technical proficiency and communicate technical information clearly.

Employee Benefits

SANDAG offers a comprehensive benefits package, including health, dental, and vision insurance, along with employee assistance and wellness programs. Additional benefits include:

  • Hybrid work model with designated telework days.
  • Flexible 9/80 work schedule.
  • Performance-based merit increases.
  • CalPERS pension plan with contributions from both employer and employee.
  • Excellent health insurance options for employees and eligible dependents.
  • Complimentary dental and vision insurance for employees and their eligible dependents.
  • Education Assistance of up to $5,250 annually for regular employees.
  • Free transit pass for regional transportation.
  • Generous paid time off, including holidays and floating holidays.

For further information, please refer to the official channels. EOE.



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