Client Relations and Sales Coordinator

2 weeks ago

Chicago, Illinois, United States Hyatt Full time
The Opportunity

Hyatt is on the lookout for a motivated Client Relations and Sales Coordinator to become a vital part of the Smith24 team.

In this position, you will work closely with the wider sales, support, concierge, and partnerships team, playing a key role in maintaining Hyatt's status as a premier hospitality brand.

You will join a team that values diversity, equity, and inclusion, dedicated to fostering curiosity, developing new skills, and building meaningful connections with stakeholders, colleagues, and guests throughout the organization.

Who We Are


At Hyatt, we champion the importance of belonging and strive to cultivate a culture of care, where our colleagues are treated like family.

Since our inception, our colleagues and guests have been central to our mission, helping Hyatt emerge as one of the fastest-growing and most respected hospitality brands globally.

Our ongoing expansion and the introduction of new hotels, brands, and business lines present exciting career and growth opportunities for our team members.

As we progress, we remain focused on what truly matters:

People. We transform trips into journeys, encounters into experiences, and jobs into fulfilling careers.

Why Now?

This is a thrilling time to join Hyatt. Our rapid growth is creating opportunities for passionate individuals to contribute to our journey. The hospitality sector is resilient and continues to provide dynamic avenues for advancement, and Hyatt is no exception.

How We Care for Our People

Our mission distinguishes us—to care for individuals so they can perform at their best.

Every decision we make is guided by this mission, influencing how we support one another as members of the Hyatt family.

Our commitment to our colleagues is fundamental to our success.

We take pride in being recognized on Fortune's prestigious list of the 100 Best Companies to Work For for the past decade.

This accolade reflects our collective efforts to foster a culture of inclusivity, empathy, and respect, ensuring everyone feels valued and included.

We are pleased to offer outstanding corporate benefits, including:

  • Annual allotment of complimentary hotel stays at Hyatt properties worldwide
  • Flexible work arrangements
  • Work-life benefits, including well-being initiatives such as a complimentary Headspace subscription and discounts at on-site fitness facilities
  • A global family assistance policy with paid leave following the birth or adoption of a child, along with financial support for adoption
  • Paid Time Off, Medical, Dental, Vision, and a 401K plan with company matching
Our Commitment to Diversity, Equity, and Inclusion


Our achievements are rooted in our diverse, equitable, and inclusive culture, and we are dedicated to diversity in every aspect—from hiring and development to the organizations we support and the partners we collaborate with.

Being part of Hyatt means having the freedom to be yourself. Our global teams reflect a rich tapestry of cultures, ethnicities, genders, ages, abilities, and identities. We continuously strive to mirror the world we serve with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Hyatt career page.

Who You Are


As our ideal candidate, you appreciate the significance of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being.

You thrive in collaborative environments, are results-oriented, and actively seek opportunities for personal and professional growth.

The Role

As a member of our Smith24 team, you represent Mr & Mrs Smith. We take pride in our exceptional member service, recognized as world-class within the industry.

In your role as a Client Relations and Sales Coordinator, you will perform the following tasks at a high level, delivering outstanding member service.


  • Quickly respond to inquiries from members and B2B partners through various channels—phone, email, chat, and webform—managing multiple queries simultaneously.
  • Proactively engage with new leads and existing members to drive growth.
  • Deliver a high standard of customer service to members and B2B partners throughout the booking process, including resolving complaints when necessary.
  • Build and maintain a personal list of active top members.
  • Provide a travel concierge service to our GoldSmith members before, during, and after their trips, including restaurant reservations, transfers, experiences, and upgrades.
  • Manage the complete sales and service cycle of a member's journey, including pre-departure and post-departure communications.
  • Act as a brand ambassador for Mr & Mrs Smith, reinforcing the brand's personality, professionalism, sense of fun, and core values.
  • Achieve personal and team sales targets aligned with business objectives.
  • Contribute to a knowledge hub based on your areas of expertise.
Qualifications:

Experience Required:

  • 1 year of experience in a similar field, industry, or equivalent business/function role.
Experience Preferred:

  • Knowledge of the travel industry is preferred.
  • Experience with Salesforce.
  • Experience working remotely.
The responsibilities outlined above are not exhaustive and may be subject to change as necessary.

We welcome you:


Research indicates that women, people of color, and other historically underrepresented groups often apply for jobs only if they meet all listed qualifications.

If you feel inspired to enhance your career, we encourage you to apply. We would love to consider your unique experiences and how you could contribute to Hyatt's continued success.

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