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Client Relations Specialist
2 months ago
Company Overview: MedPro Disposal is a premier provider of healthcare compliance solutions designed to cater to the requirements of medical waste generators across the nation.
Our expertise lies in ensuring that our clients comply with rigorous regulatory standards while optimizing their waste management processes, ultimately fostering a safer and more sustainable healthcare environment.
Position Overview: We are in search of a driven, enthusiastic, and client-oriented Account Manager to enhance our operations.
Account Managers are pivotal in supporting MedPro's expanding clientele.
We have ambitious objectives and are looking for individuals who can help us achieve them.
If you thrive in a dynamic and enjoyable work atmosphere, we would like to hear from you.
Mission Statement: As Client Managers, our goal is to deliver value and satisfaction to our clients by cross-selling innovative compliance solutions, managing service modifications, and ensuring a smooth, tailored experience that encourages growth and promotes long-term client loyalty.
Compensation & Benefits:
- OTE $78K, with uncapped commissions.
- Continuous training led by experienced leaders.
- A vibrant work environment with supportive colleagues.
- Regular meetings with your direct supervisor.
- Emphasis on internal promotions and professional development.
- Uncapped commission structure.
- Flexible summer hours.
- Health, Dental, and Vision Insurance.
- Paid time off.
- And much more.
Responsibilities:
- Quota Management: Achieve daily quota expectations by concentrating on sales activities and value-added services, including compliance initiatives and other revenue-generating tasks.
- Value-Based Sales: Employ 'Value-Based Sales Skills' to identify clients' existing service challenges and requirements, clarify contract obligations, and propose alternative solutions.
- Customer Support: Address customer inquiries and proactively reach out to clients to ensure their satisfaction.
- Creative Problem-Solving: Assess customer needs and negotiate suitable resolutions through adjustments in service, pricing, and quality issues.
- Sales & Customer Engagement: Meet sales activity and targets by engaging customers through phone and email communication.
- Relationship Building: Cultivate and maintain relationships with decision-makers and key stakeholders.
- Customer Records Management: Document and update customer records based on interactions.
- Retention Efforts: Retain customers identified as at risk of cancellation or potential loss.
- Collaboration: Partner with cross-functional team members, including operations, billing, collections, and sales departments, to deliver exceptional solutions.
- CRM Usage: Ensure proper utilization of CRM and other sales applications.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field preferred, or equivalent combination of education and experience.
- 2+ years of experience in sales or account management.
- Proficiency in CRM software and Microsoft Office Suite.
- Demonstrated success in meeting or exceeding sales targets.
- Ability to work independently and collaboratively.
- Self-motivated, organized, and detail-oriented.
- Strong interpersonal and teamwork skills.
- Positive and professional demeanor.
- Ability to establish rapport with clients.
- Strong account management and resolution skills.
***If shortlisted, candidates will receive a brief sales skills assessment as part of the recruitment process prior to the initial interview.
EEOC Statement: MedPro Disposal is proud to be an equal-opportunity workplace.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other legally protected characteristics. We encourage individuals from diverse backgrounds, experiences, abilities, and perspectives to apply.
