Client Relations and Inside Sales Representative
2 weeks ago
Location: Chicago, IL, United States
Job Overview:
Are you a motivated sales and customer service professional looking to advance your career in a dynamic environment? Join our rapidly growing team at Fresh Tech Maid, where we are committed to providing exceptional service and fostering professional growth.
About Us:
Fresh Tech Maid is a forward-thinking cleaning service dedicated to delivering chemical-free solutions. We are on a mission to expand our reach and enhance our service offerings, and we need talented individuals to help us achieve our goals.
Key Attributes:
- Driven: You possess a strong ambition to excel and contribute meaningfully to our team.
- Empathetic: You understand the emotional needs of our clients and strive to meet them effectively.
- Proactive: You are committed to personal and professional development, embracing challenges and learning opportunities.
- Positive: You approach your work with enthusiasm, respect for your colleagues, and a sense of enjoyment.
Essential Skills:
- A genuine desire to excel as an Inside Sales and Customer Support Specialist, effectively communicating the value of our services to potential clients.
- Ability to recognize and respond to the emotional needs of clients in the context of home cleaning.
- Excitement about working in a sales environment with set goals and a passion for exceeding them.
- Strong customer service and communication skills.
- Capability to manage a lengthy sales cycle while maintaining excellent client service.
- Attention to detail and commitment to completing tasks and projects.
- Comfort with web-based sales, scheduling, and client service applications.
- A willingness to learn and adapt, with an open mind towards developing new skills.
Responsibilities:
- Handle incoming sales inquiries and convert them into scheduled cleaning services, consistently striving to meet weekly sales targets.
- Develop and maintain sales funnels to optimize conversion rates.
- Oversee initial cleaning appointments to ensure a seamless experience for clients.
- Follow up with clients post-cleaning to encourage repeat business and address any concerns with outstanding customer service.
- Ensure client satisfaction through effective communication via phone, text, and email.
- Collaborate with the Digital Marketing team to enhance lead generation and online booking efficiency.
- Prepare regular reports and statistics to track performance on a daily, weekly, and monthly basis.
- Provide support to the Scheduler and Operations Manager as needed.
- Commit to a full-time schedule of 40 hours per week.
Work Environment:
This is a positive, healthy workplace that promotes a non-smoking culture. We offer a competitive base salary ranging from $40,000 to $60,000, plus commission, with total annual compensation potentially exceeding $100,000. Additional benefits include complimentary bi-weekly cleaning services, paid time off, and health insurance.
Join Us:
If you are a smart, innovative problem-solver eager to contribute to a unique team, we encourage you to explore this opportunity with us at Fresh Tech Maid.
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