Current jobs related to Client Support Specialist - Rocky Mount, North Carolina - Enterprise Call Center
-
Client Relations Specialist
2 months ago
Rocky Mount, North Carolina, United States Rocky Mount CDJR Full timeSales and Leasing SpecialistOverview:The Sales and Leasing Specialist at Rocky Mount CDJR is essential in fostering sales and leasing initiatives for our dealership. This role demands outstanding sales acumen and a dedication to delivering exceptional customer service. The ideal candidate will excel in cultivating relationships, negotiating agreements, and...
-
Technical Support Specialist
3 weeks ago
Rocky Mount, North Carolina, United States Cynet Systems Full timeJob Description:The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incidents and problem service desk tickets to prioritize and evaluate business impact appropriately.Key Responsibilities:Proactively...
-
Technical Support Specialist
1 week ago
Rocky Mount, North Carolina, United States Cynet Systems Full timeJob Description:The Client Services Team at Cynet Systems is seeking an IT Expert Resource to work with us to evaluate assigned IT incidents and problem service desk tickets to prioritize and evaluate business impact appropriately.As a Client Services Specialist, you will proactively promote positive customer relationships and mentor others to ensure client...
-
Sales Support Specialist
4 days ago
Rocky Mount, North Carolina, United States LS Tractor USA Full timeAbout the role of Sales Support Specialist Job Summary The Sales Support Specialist position at LS Tractor USA is responsible for providing exceptional customer service to dealers, business managers, and internal departments. Key responsibilities include ordering, invoicing, and reconciling equipment daily. Key Responsibilities and Duties Create and...
-
Technical Specialist
1 month ago
Rocky Mount, North Carolina, United States Serigor Inc. Full timeJob DescriptionJob Title: Technical Specialist-ExpertLocation: Remote OpportunityDuration: 12+ MonthsJob Description:Serigor Inc. is seeking a highly skilled Technical Specialist-Expert to join our team. As a key member of our Technical Services team, you will be responsible for providing technical expertise and support to our clients. Your primary focus...
-
Substance Use Disorder Specialist
1 month ago
Rocky Mount, North Carolina, United States Pyramid Healthcare Inc Full timeJob SummaryPyramid Healthcare Inc is seeking a highly skilled Substance Use Specialist to join our team. As a Substance Use Specialist, you will provide direct-care services to individuals struggling with substance use disorders. Our team is dedicated to providing exceptional care and support to those in need.Key ResponsibilitiesProvide individual and group...
-
Residential Support Specialist #RSS-FT-FC
1 week ago
Rocky Mount, North Carolina, United States Piedmont Community Services Full timeJob Summary: We are seeking a compassionate and reliable individual to join our team as a Residential Support Specialist. As a member of our residential program, you will work with adults with intellectual, mental health, and developmental disabilities, providing support and assistance with daily living skills, personal care, and recreational...
-
Project Controls Specialist
5 days ago
Rocky Mount, North Carolina, United States Turner & Townsend Full timeProject Controls SpecialistAt Turner & Townsend, we are seeking an experienced Project Controls Specialist to join our team. As a Project Controls Specialist, you will be responsible for developing and defining project goals and objectives, creating master plans, and managing project timelines. You will work closely with project stakeholders to provide...
-
Nurse Care Specialist
4 days ago
Rocky Mount, North Carolina, United States BAYADA Home Health Care Full timeBAYADA Home Health Care is a leading provider of home health care services. As a Nurse Care Specialist, you will have the opportunity to make a meaningful difference in the lives of our clients. Our team is dedicated to delivering high-quality care that is tailored to each individual's needs.Key Responsibilities:Provide one-on-one nursing care to adult and...
-
Family Services Specialist I
1 month ago
Rocky Mount, North Carolina, United States Commonwealth of Virginia Full timeJob Title: Family Services Specialist IHiring Range: $36,993 to $45,000Full Time or Part Time: Full TimeJob Summary:The Family Services Specialist I represents the entry-level employees working under close supervision while being trained in program areas such as Adult/Adult Protective Services, Child Protective Services, Foster Care/Adoption, Child Care, and...
-
Physical Therapist
3 weeks ago
Rocky Mount, North Carolina, United States U.S. Physical Therapy Full timeAbout the Role:We are seeking a highly skilled Physical Therapist to join our team at U.S. Physical Therapy. As a Physical Therapist - Industrial Medicine Specialist, you will play a critical role in providing onsite physical therapy services to our clients in the Rocky Mount, NC area.Key Responsibilities:Provide independent, 1:1 physical therapy services to...
-
Nurse Care Specialist
1 week ago
Rocky Mount, North Carolina, United States BAYADA Home Health Care Full timeBAYADA Home Health Care is seeking a compassionate and dedicated Registered Nurse (RN) to provide high-quality care to adult and geriatric clients in their homes.As a Nurse Care Specialist, you will be responsible for following a designated care plan, making home visits, and performing assigned duties such as administering medication, wound care, and...
-
Hospice Nurse Specialist
5 days ago
Rocky Mount, North Carolina, United States LHC Group Full timeWe are seeking a skilled Hospice Nurse Specialist to join our team at LHC Group. As a Hospice Admissions RN, you will be responsible for executing the hospice admission process in compliance with federal and state regulations.Key responsibilities include:Developing trusting relationships with patients and their families as an end-of-life care...
-
Family Services Specialist I
5 days ago
Rocky Mount, North Carolina, United States Commonwealth of Virginia Full timeJob Summary: We are seeking a highly motivated and detail-oriented Family Services Specialist I to join our team at the Commonwealth of Virginia. As a key member of our social services team, you will be responsible for providing support to clients in need, working closely with our team to develop and implement service plans, and ensuring the delivery of...
-
Nurse Care Specialist
4 weeks ago
Rocky Mount, North Carolina, United States IntelliChoice Home Care - Winterville Full timeJob SummaryWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at IntelliChoice Home Care - Winterville. As a Private Duty Nursing Professional, you will provide one-on-one nursing care in the home to critical, complex clients, focusing on trach and/or vent patients of all ages.Key ResponsibilitiesProvide high-quality,...
-
Technical Support Specialist
2 weeks ago
Rocky Mount, North Carolina, United States LS Tractor USA Full timeAbout the JobThis position is responsible for providing technical support to dealers and customers on LS Tractor products, with a focus on improving product resolution cycle times and customer satisfaction.Key ResponsibilitiesAssist dealers and customers with technical product questions and issuesConduct preliminary investigations into product issues and...
-
Technical Support Specialist
3 weeks ago
Rocky Mount, North Carolina, United States LS Tractor USA Full timeAbout the JobThis position is responsible for providing technical support to dealers and customers on LS Tractor products, improving product resolution cycle times, and enhancing communication and sharing of best practices among LS Dealers.Key ResponsibilitiesAssist dealers and customers with technical product questions on LS Tractor productsConduct...
-
Hospice Nurse Specialist
1 week ago
Rocky Mount, North Carolina, United States LHC Group Full timeHospice Nurse SpecialistLHC Group is seeking a skilled Hospice Nurse Specialist to join our team in Rocky Mount, North Carolina. As a Hospice Nurse Specialist, you will be responsible for executing the hospice admission process in compliance with federal and state regulations. You will advocate for patients and their families to meet their stated needs and...
-
Dental Care Specialist
2 weeks ago
Rocky Mount, North Carolina, United States gpac Full timeJob Opportunity:GPAC is seeking a highly skilled Dental Care Specialist to join our team. As a Clinical Dentistry Professional, you will be responsible for creating dental treatment plans and coordinating oral health care during patient consultations.Key Responsibilities:Create dental treatment plans and coordinate oral health care during patient...
-
Culinary Specialist
3 weeks ago
Rocky Mount, North Carolina, United States Golden Corral, Rocky MountJohnson City Full timeJob OverviewWe are seeking a skilled and energetic Culinary Specialist to join our team at Golden Corral, Rocky Mount/Johnson City. As a key member of our kitchen staff, you will be responsible for preparing and serving a variety of traditional and specialty hot foods to our guests.Key ResponsibilitiesPrepare and cook a wide range of hot foods, including...
Client Support Specialist
2 months ago
Company Overview:
Enterprise Call Center is dedicated to recruiting, training, and managing skilled customer service representatives who effectively represent global brands in various domains including customer care, technical support, and sales. Our representatives deliver exceptional customer service through a range of integrated platforms tailored to meet diverse client needs. Our advanced cloud-based technology guarantees a consistent representation of branding efforts across the globe.
We are in search of a service-oriented representative who will serve as a vital link between our customers and our services. The ideal candidate will provide accurate product and service information while addressing any issues that may arise with our customer accounts. Exceptional customer service representatives are genuinely enthusiastic about assisting customers. They exhibit patience, empathy, and strong communication skills. They possess the ability to understand customer perspectives and advocate for their needs when necessary. Gathering customer feedback is invaluable, and these representatives excel in this area. Problem-solving is second nature to our customer care specialists, who are confident in troubleshooting and seeking additional information to resolve customer concerns.
Key Responsibilities:- Handle a high volume of incoming calls.
- Generate sales leads and identify customer needs to ensure satisfaction.
- Establish and maintain sustainable relationships with customer accounts through effective communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Meet personal and team sales targets and call handling quotas.
- Address customer complaints, offering suitable solutions and alternatives within designated timeframes; follow up to ensure resolution.
- Maintain records of customer interactions, process accounts, and file necessary documentation.
- Adhere to communication procedures, guidelines, and policies.
- Go the extra mile to engage customers effectively.
- Demonstrated excellence in customer service.
- Proven track record of exceeding performance targets.
- Strong phone etiquette and communication abilities.
- Familiarity with CRM systems and best practices.
- Customer-focused with the ability to adapt to various personalities.
- Outstanding communication and presentation skills.
- Ability to manage multiple tasks, prioritize effectively, and utilize time efficiently.
- Proficient in English.
- Strong data entry and computer skills.
- Experience in outbound calling.
- Analytical skills are essential.
- Multilingual or bilingual capabilities are advantageous.
- Sales and upselling experience is preferred.
- Spanish language proficiency is a plus.
- Must be at least 18 years old.
- High school diploma or GED required.
- Authorized to work in the United States.
- Must be a resident of the United States (excluding specific states).
- Paid training provided.
- Paid time off available.
- Flexible scheduling options.
- Access to wellness resources.
- Telehealth care plan included.
- Opportunities for training and development.
- Potential for career advancement.
- All information will be kept confidential in accordance with EEO guidelines.
