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Customer Service Team Lead

2 months ago

Mount Airy, North Carolina, United States Circle K Stores, Inc. Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, leading shifts, and contributing to the overall success of our store.

Key Responsibilities:

  • Customer Service: Greet customers, run the register, cashier, and make purchase suggestions to ensure a positive shopping experience.
  • Shift Leadership: Lead shifts, supervise employees, and ensure a smooth and efficient operation of the store.
  • Store Appearance: Maintain a clean and organized store environment, including the interior and exterior of the building.
  • Team Collaboration: Work closely with colleagues to achieve daily goals and objectives.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, preferably in retail or sales.
  • Leadership Skills: Ability to lead and motivate a team, with a focus on customer satisfaction and store performance.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Physical Demands: Ability to stand and/or walk for up to 8 hours, lift and/or carry up to 30 pounds, and perform other physical tasks as required.

What We Offer:

  • Competitive Pay: A competitive hourly rate and opportunities for advancement.
  • Benefits: Medical, vision, dental, and life insurance, as well as short- and long-term disability coverage.
  • Training and Development: Comprehensive training and development opportunities to help you grow and succeed in your career.

Equal Opportunity Employer: Circle K Stores, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.