Client Service Representative

1 week ago


Mount Holly, North Carolina, United States Katherine Patrick - State Farm Agent Full time
Position Overview

Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Professional training and development
  • Vision care benefits

ROLE SUMMARY:
As a key representative at Katherine Patrick - State Farm, you will create outstanding client interactions that contribute to the success of our insurance agency. Your meticulous attention to detail, strong customer service abilities, and commitment to assisting others will make you an excellent addition to our team. You will further your career by addressing client inquiries, collaborating with fellow agency members, and proactively identifying the needs of the community you serve.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee numerous internal growth opportunities for motivated and sales-oriented candidates.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing inquiries.
  • Utilize a customer-focused, needs-based review process to inform clients about insurance alternatives.
  • Employ exceptional communication skills to effectively meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong dedication to customer service excellence.
  • Able to effectively engage with clients, addressing their questions and anticipating their needs.
  • Outstanding communication skills for assisting customers and collaborating with agency team members.
  • Proactive approach to problem-solving.

ADDITIONAL BENEFITS:

  • Hourly compensation plus commission/bonus structure.
  • Opportunities for growth and advancement within the office.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.


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