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Customer Service Representative

2 months ago

Mount Holly, North Carolina, United States Katherine Patrick - State Farm Agent Full time
Position Overview

Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Professional training and development
  • Vision care benefits

ROLE SUMMARY:
As a representative for Katherine Patrick - State Farm, you will create outstanding client interactions that contribute to the success of our insurance agency. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you a valuable addition to our team. You will advance your career by addressing customer inquiries, collaborating with fellow agency members, and proactively meeting the needs of the community we serve.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee opportunities for internal growth for those who are particularly motivated and possess a sales-oriented mindset.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups.
  • Deliver prompt, accurate, and friendly service, addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-focused approach to educate clients on various insurance solutions.
  • Employ effective communication skills to meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong commitment to customer service excellence.
  • Able to relate effectively to clients, addressing their questions and anticipating their needs.
  • Outstanding communication skills for assisting customers and coordinating with agency colleagues.
  • Proactive in identifying and resolving issues.

ADDITIONAL BENEFITS:

  • Hourly compensation with commission/bonus potential.
  • Opportunities for career growth within the office.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.