Sales Support Representative
4 days ago
About Ferguson
Ferguson is a leading value-added distributor across residential, non-residential, new construction, and repair, maintenance, and improvement (RMI) end markets.
Our Mission
We deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products to our customers.
Job Summary
We are seeking a motivated Sales Support Representative to join our team. As a Sales Support Representative, you will provide exceptional customer service, assist with sales functions, and support our industrial customer group.
Responsibilities
- Support the industrial customer group with sales functions, including answering sales calls, addressing customer concerns, and recommending products and solutions.
- Assist customers on the parts counter and provide backup support in the warehouse as needed.
- Presents job quotes and provides accurate pricing and inventory information to customers.
- Uses customer relationship management (CRM) system and phone system effectively.
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers.
Requirements
- 0-3 years sales and/or customer service experience preferred.
- PVF or plumbing industry experience a plus.
- A desire to learn with a drive to succeed.
- Passion for collaboration and desire to assist customers across the team.
- Ability to build long-lasting relationships while balancing business and customer needs.
- Drive to act and respond quickly to customer needs and make decisions in a timely manner.
- General digital literacy including Microsoft Office.
- Strong written and verbal communication skills.
Why Choose Ferguson?
We offer a competitive benefits package, including medical, dental, vision, retirement savings, paid leave, employee assistance programs, associate discounts, community involvement opportunities, and more.
Pay Range:
$20.57 - $32.91
This role is Bonus or Incentive Plan eligible.
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