Sales Support Representative

4 days ago


Canton, Ohio, United States Ferguson Full time

About Ferguson

Ferguson is a leading value-added distributor across residential, non-residential, new construction, and repair, maintenance, and improvement (RMI) end markets.

Our Mission

We deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products to our customers.

Job Summary

We are seeking a motivated Sales Support Representative to join our team. As a Sales Support Representative, you will provide exceptional customer service, assist with sales functions, and support our industrial customer group.

Responsibilities

  • Support the industrial customer group with sales functions, including answering sales calls, addressing customer concerns, and recommending products and solutions.
  • Assist customers on the parts counter and provide backup support in the warehouse as needed.
  • Presents job quotes and provides accurate pricing and inventory information to customers.
  • Uses customer relationship management (CRM) system and phone system effectively.
  • Works together with Sales associates to provide outstanding customer service for both existing and prospective customers.

Requirements

  • 0-3 years sales and/or customer service experience preferred.
  • PVF or plumbing industry experience a plus.
  • A desire to learn with a drive to succeed.
  • Passion for collaboration and desire to assist customers across the team.
  • Ability to build long-lasting relationships while balancing business and customer needs.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy including Microsoft Office.
  • Strong written and verbal communication skills.

Why Choose Ferguson?

We offer a competitive benefits package, including medical, dental, vision, retirement savings, paid leave, employee assistance programs, associate discounts, community involvement opportunities, and more.

Pay Range:

$20.57 - $32.91

This role is Bonus or Incentive Plan eligible.



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