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Retail Sales Team Lead

2 months ago

Costa Mesa, California, United States Daiso USA Full time
Job Description

Overview:

As a Store Sales Associate Lead at Daiso USA, you will play a pivotal role in ensuring the seamless operation of our retail store. You will lead a team of sales associates, provide exceptional customer service, and drive sales to meet store targets.

Key Responsibilities:

  • Team Leadership:
    • Supervise and motivate the sales associates, offering guidance and support to enhance their performance.
    • Schedule and assign tasks to team members for efficient store operations, ensuring a smooth customer experience.
    • Conduct regular performance evaluations and provide constructive feedback to help team members grow professionally.
    • Assist in training new sales associates, fostering a positive work environment that encourages collaboration and teamwork.
  • Customer Service:
    • Greet and assist customers in a friendly and professional manner, providing a personalized shopping experience.
    • Offer product knowledge and suggestions to customers, helping them find the perfect products for their needs.
    • Resolve customer issues promptly and escalate when necessary, ensuring customer satisfaction and loyalty.
    • Maintain a clean sales floor with proper merchandise display, creating an inviting atmosphere for customers.
  • Sales and Target Achievement:
    • Boost sales by engaging with customers and promoting products, driving revenue growth and meeting sales targets.
    • Achieve or surpass individual and team sales targets, demonstrating your ability to drive results and meet expectations.
    • Monitor sales trends and identify opportunities for improvement, collaborating with the store manager to develop strategies for increased sales and customer satisfaction.
  • Inventory Management:
    • Assist in receiving, organizing, and replenishing merchandise, ensuring accurate inventory levels and efficient stock management.
    • Conduct regular inventory counts and support stock management, maintaining accurate records and reports.
    • Ensure accurate pricing and labeling of products, maintaining a high level of product knowledge and expertise.

Requirements:

  • High school diploma or equivalent; additional education or training in retail management is a plus.
  • Proven experience in a retail sales role, meeting or surpassing sales targets and demonstrating a strong understanding of sales principles and practices.
  • Strong leadership skills and ability to manage a team effectively, with a focus on collaboration, communication, and results-driven performance.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Customer-focused mindset with a passion for outstanding service, ensuring a positive customer experience and driving customer loyalty.
  • Ability to work in a fast-paced environment and handle multiple tasks, with a high level of adaptability and flexibility.
  • Basic computer skills and knowledge of point-of-sale systems, with the ability to learn and adapt to new technologies and systems.