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Customer Service Representative

2 months ago

Suffolk, Virginia, United States Towne Family of Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Towne Family of Companies. As a key member of our branch support team, you will be responsible for providing exceptional customer service, handling customer inquiries, and supporting our branch operations.

Key Responsibilities
  • Customer Service: Provide excellent customer service to our members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Branch Support: Assist with various branch operations, including answering phones, responding to emails, and performing administrative tasks.
  • Communication: Develop and maintain strong relationships with our members, colleagues, and other stakeholders through effective communication and interpersonal skills.
  • Problem-Solving: Identify and resolve customer issues in a fair and timely manner, escalating complex issues to management as needed.
  • Teamwork: Collaborate with branch staff to achieve team goals and objectives, providing support and assistance as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a banking or financial services environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Working Conditions

This is a full-time position, working 40 hours per week. The successful candidate will be required to work a flexible schedule, including evenings and weekends as needed.