Technology Support Specialist
2 weeks ago
Become a Part of Our Innovative Team
If you have a strong enthusiasm for technology that enhances everyday experiences, we invite you to consider the role of Technology Support Specialist.
In this position, you will be tasked with the upkeep, enhancement, and administration of our software, hardware, and network systems to guarantee the seamless and effective functioning of our technological framework that underpins business activities. You will also oversee the onboarding and offboarding of personnel while ensuring confidentiality is maintained. This role will report directly to the IT Manager.
Key Responsibilities
‒ Administer user accounts, access rights, email services, antivirus solutions, and anti-spam measures.
‒ Diagnose and resolve issues, outages, and perform necessary upgrades and repairs, along with database reporting.
‒ Safeguard security through access management, data backups, and firewall configurations.
‒ Aid in troubleshooting both hardware and software challenges and execute repairs as needed.
‒ Assist in documenting technical workflows and procedures.
‒ Provide training for new staff on utilizing devices and software, along with other assigned tasks.
Preferred Qualifications
‒ A diploma or degree in Information Technology, Computer Science, or a related discipline is advantageous.
‒ Familiarity and experience with: Office 365 management, SharePoint / Power Automate management, Active Directory & Azure Active Directory, Crystal Reports, SQL Database & MS SQL Management Studio.
‒ A minimum of 2 years of relevant experience.
Your Success Will Be Evaluated By Your Ability To:
Exemplify WAV values for others to follow.
Implement sustainable processes and changes that foster a culture of excellence.
Propose innovative solutions aligned with business strategy needs.
Employee Benefits
Our comprehensive rewards package extends beyond a mere salary. Whether you aim to advance your career, enhance your health, or secure your financial future, we provide benefits designed to support your aspirations.
Physical Requirements
This role necessitates the capacity to sit and/or stand for prolonged periods, operate magnification devices, and distinguish colors. Strong visual, auditory, and communication skills (both written and verbal) are crucial. Occasional lifting and transporting of equipment weighing up to 50 lbs. may be required, with or without accommodation.
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