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Client Support Specialist

2 months ago

Eden Prairie, Minnesota, United States Midland Garage Door Full time
Client Support Specialist

Starting Wage: $26/HR

We are seeking a dedicated Client Support candidate. If you possess experience in customer relations (preferably in sectors such as building materials, construction, or home improvement), we have an opportunity for you. Midland Garage Door is eager to enhance our exceptional client support team. Our Client Support Specialists do more than just handle inquiries; they assist our partners with order placements, generate quotes, and resolve any challenges by collaborating with various teams across the Midland organization.

What you bring to Midland


•Positive Attitude


•Eagerness to Learn


•Professional and Respectful Demeanor

What you receive from Midland

•Competitive compensation and benefits


•Standard work hours, Monday to Friday


•Chance to grow within a thriving company

The primary responsibility of this role is to assist clients through various communication channels with any service-related issues they may encounter. The Client Support Specialist (CSS) will engage with multiple departments and colleagues from different locations. The CSS plays a crucial role in shaping the client's experience with the company.

Key Responsibilities:
  1. Assist clients with quotes, orders, delivery, troubleshooting issues, and any other general inquiries.
  2. Maintain a professional demeanor and foster positive relationships with every client.
  3. Input quotes and orders into the system promptly and accurately.
  4. Calculate and enter modifications as necessary to orders.
  5. Request quotes and orders from suppliers as needed.
  6. Organize orders, bills of lading, and other documentation efficiently.
  7. Process returns, warranties, and related documentation in line with company policy.
  8. Promote a culture of teamwork and collaboration across departments.
  9. Provide assistance to both internal and external clients with a proactive attitude.
  10. Exemplify and uphold Midland Values: Service, Quality, and Integrity.
Additional Duties:
  1. Assist in production areas as required.
  2. Other tasks and responsibilities as assigned by management.
Required Competencies:
  1. Professional and courteous demeanor in all interactions.
  2. Ability to build and maintain relationships.
  3. Strong attention to detail, organization, and follow-up skills.
  4. Excellent time management abilities.
  5. Capability to handle multiple tasks simultaneously.
  6. Ability to read and interpret invoices, statements, and job specifications.
  7. Basic math skills: addition, subtraction, multiplication, and division of whole numbers, fractions, and decimals.
  8. Sound judgment, decision-making, and problem-solving skills.
  9. Strong customer focus for both internal and external clients.
Midland Garage Door is an equal opportunity employer and does not discriminate in employment based on race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or any other characteristics protected by federal, state, or local law.

Midland Garage Door will provide reasonable accommodations to known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to participate in the application process should contact Human Resources.

By submitting this application, I acknowledge that I have provided true and complete information. Any false information or concealment of material facts may result in denial of employment or immediate dismissal.