Current jobs related to Customer Success Strategist - San Francisco, California - Notion

  • Customer Success Strategist

    1 week ago

    San Francisco, California, United States Atlassian Full time

    Customer Success StrategistWe are seeking a highly motivated and experienced Customer Success Strategist to join our Customer Experience & Strategic Programs team. In this role, you will be responsible for developing and executing strategies that drive enterprise customer success, enhance customer experiences, and foster long-term relationships.Key...

  • Enterprise Customer Success Strategist

    1 month ago

    San Francisco, California, United States Turing Labs Inc. Full time

    {"title": "Customer Success Strategist", "description": "Customer Success StrategistAt Turing Labs Inc., we're driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner.Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x...

  • Customer Success Strategist

    3 days ago

    San Francisco, California, United States Pylon Labs Full time

    About the Role:We're seeking a highly organized and customer-focused individual to join our team as a Customer Success Strategist. As a key member of our post-sales support team, you will be responsible for helping our customers achieve success with our product.Key Responsibilities:Help customers adopt new features and functionalityIdentify and engage with...

  • Enterprise Customer Success Strategist

    4 days ago

    San Francisco, California, United States Turing Labs Inc. Full time

    About Turing Labs Inc.Turing Labs Inc. is a pioneering company in the field of software development, dedicated to building innovative solutions for Consumer Packaged Goods (CPG) companies. Our mission is to revolutionize the product development process, making it faster, smarter, and leaner.Job Title: Enterprise Customer Success StrategistWe are seeking an...

  • Customer Success Strategist

    3 days ago

    San Mateo, California, United States Veryfi Full time

    Customer Success Role OverviewVeryfi is seeking a seasoned Customer Success Strategist to lead our customer-facing team and drive business growth through exceptional customer experiences. The ideal candidate will have a proven track record of success in customer-facing roles, with a strong understanding of transactional business models and data-driven...

  • Customer Success Strategist

    17 hours ago

    San Francisco, California, United States iRhythm Full time

    iRhythm: Where Innovation Meets Patient-Centric CareAs a Customer Success Strategist for iRhythm, you will be at the forefront of transforming cardiac care through strategic partnerships and innovative solutions. This is a challenging yet rewarding role that requires a unique blend of business acumen, technical expertise, and interpersonal skills.Company...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Replai Full time

    Unlock Your Potential as a Customer Success Manager at ReplaiAt Replai, we're on a mission to revolutionize the app industry with our innovative data-to-ads approach. We're seeking a highly driven and ambitious Customer Success Manager to join our team in San Francisco. As a key player in our customer success strategy, you'll be responsible for ensuring our...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Otter Full time

    About the RoleThis position is a unique opportunity to shape the future of our Customer Success team at Otter, the world's leading tool for meeting transcription, summarization, and collaboration.As a Customer Success Manager, you will work closely with the Head of Customer Success to define and implement strategies for customer adoption, retention, and...

  • Customer Success Strategist

    1 week ago

    San Francisco, California, United States Recruiting from Scratch Full time

    Customer Success ManagerAt Recruiting from Scratch, we're looking for a talented Customer Success Manager to join our team. As a key member of our organization, you'll play a critical role in defining our GTM decisions and ensuring our clients achieve success with our product.Responsibilities:Own and run all customer onboarding processesBuild relationships...

  • Customer Success Strategist

    3 days ago

    San Francisco, California, United States Replai Full time

    About the Role:As a Customer Success Manager at Replai, you will play a pivotal role in ensuring our customers achieve maximum value from our offerings. You will be responsible for managing the entire customer journey, from onboarding to ongoing success and growth. Your focus will be on building strong, long-lasting relationships and ensuring that each...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Scrut Automation Full time

    About Scrut AutomationScrut Automation is a pioneering information security and compliance monitoring platform designed to empower small and medium cloud-native enterprises to develop and maintain a robust security posture, ensuring seamless compliance with various infosec standards such as SOC 2, ISO 27001, GDPR, and more.Our platform helps customers reduce...

  • Customer Success Strategist

    4 weeks ago

    San Francisco, California, United States Pylon Full time

    About PylonPylon is a cutting-edge company building the future of B2B post-sales. Our innovative platform helps top support and success teams at companies like Hightouch, Merge, and Sardine manage their customer support across multiple channels.Job DescriptionWe're seeking a highly organized and hardworking Customer Success Manager to join our team. As a key...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Instrinsic Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Value with IntrinsicAt Intrinsic, we're revolutionizing the way Trust & Safety teams protect their communities from abuse. We're seeking a highly motivated and analytical Customer Success Manager to join our team.As a key point of contact for executive-level stakeholders, you'll align our...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Pylon Labs Full time

    About PylonPylon is revolutionizing the future of B2B post-sales by providing a unified platform for customer support across multiple channels.Job DescriptionWe're seeking a highly organized and customer-centric Customer Success Manager to join our team in San Francisco. As a key member of our post-sales operations team, you will be responsible for driving...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Windfall Full time

    Customer Success ManagerAs a Customer Success Manager at Windfall, you will be a key player in driving customer satisfaction and growth. Your primary responsibility will be to own the end-to-end customer experience, ensuring seamless onboarding, product adoption, and implementation of best practices.Key Responsibilities:Own the customer experience, including...

  • Customer Success Strategist

    2 months ago

    San Francisco, California, United States Lark Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at Lark. As a key member of our Customer Success team, you will be responsible for leading the charge on understanding and championing our customers.Key ResponsibilitiesHelp build the foundations of Customer Success at Lark: As an early member of our success...

  • Customer Success Strategist

    3 days ago

    San Francisco, California, United States Base Full time

    About the RoleBase is seeking a talented Customer Success Manager to join our team. As a seasoned Customer Success Manager or Customer Marketer looking to transition into a customer success role, you will have a passion for partnering with customers and acting as a consultant and trusted advisor.Key Responsibilities• Build strong relationships with our...

  • Customer Success Strategist

    7 days ago

    San Francisco, California, United States Chef Robotics Full time

    About Chef RoboticsChef Robotics is a pioneering company that's revolutionizing the physical world by accelerating the advent of intelligent machines. With a focus on food production, our mission is to put an intelligent robot in every commercial kitchen globally.We're backed by top investors like Kleiner Perkins, Construct, Bloomberg BETA, and Promus...

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States 11X Full time

    About 11xWe're a fast-growing startup building fully autonomous digital workers that automate specific jobs end-to-end. Our innovative approach has generated millions in revenue and earned the trust of hundreds of companies.Our team thrives on a culture of relentless velocity, ownership, and boundary-pushing. We're comprised of pirates - ex-founders and...

  • Customer Success Strategist

    3 days ago

    San Francisco, California, United States Etleap Full time

    About the Role:Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the organization.Key...

Customer Success Strategist

2 months ago

San Francisco, California, United States Notion Full time

At Notion, we are dedicated to empowering individuals, teams, and organizations to customize their software solutions to address various challenges. Our goal is to transform the way people interact with technology, making it accessible and adaptable for everyone.

Since our inception in 2016, we have partnered with renowned companies such as Pixar, Mitsubishi, Figma, and Plaid, among many others. As we continue to expand, we are eager to welcome talented individuals who excel in their fields and share our vision of diversity and creativity.

Notion operates with a strong emphasis on in-person collaboration, requiring employees to be present in the office for two designated Anchor Days each week, along with a third day to foster teamwork.

Role Overview:
  • Oversee a substantial portfolio of clients within the AMER region.
  • Facilitate onboarding and growth of our customer base through personalized Notion consultations, training sessions, and support programs.
  • Design and implement large-scale outreach initiatives to key stakeholders to enhance Notion adoption.
  • Collaborate across departments with sales teams to ensure effective utilization of Notion.
  • Act as the internal product champion, enhancing customer workflows and maximizing their investment in Notion.
  • Identify and engage strategic clients to boost monthly active users and expand seat licenses.
  • Proactively reach out to customers who may not be fully leveraging Notion, developing action plans to drive their success.
  • Contribute insights to shape our overall growth strategy.
Key Achievements:
  • Promote adoption and growth of a beloved product: Notion is utilized by some of the largest organizations, as well as individuals for personal tasks, demonstrating its versatility.
  • Contribute to the establishment of Customer Success at Notion: As an early member of our team, your role will be pivotal in defining our customer engagement strategies.
  • Serve as a trusted advisor: Conduct training and onboarding sessions to educate clients and explore new applications of Notion.
  • Influence product development: Your interactions with customers will provide valuable insights to enhance our offerings.
  • Enhance your professional skills: Join us in tackling significant challenges and achieving remarkable results.
Qualifications:
  • Minimum of 3 years of experience in a rapidly growing software environment.
  • Proven success in a Customer Success or Account Management role.
  • Experience managing a high volume of client accounts.
  • Strong intrinsic motivation to excel and contribute to team success.
  • A growth mindset, thriving in the dynamic phase of a developing team.
  • Passion for helping others succeed and grow through collaboration.
  • Highly adaptable to the fast-paced changes in the business landscape.
  • Enjoyment in building relationships and solving business challenges.
Preferred Qualifications:
  • Experience in developing Customer Success frameworks or processes.
  • Background in managing scaled programs or outreach campaigns.
  • Familiarity with Notion as a user.
  • Interest in data analysis and insights, with experience in Salesforce and Gainsight.
  • Previous experience as an early hire in a fast-growing startup.
  • Strong technical skills.
About Notion:

We value diverse backgrounds and experiences in our hiring process, as we aim to reflect the diversity of our customer base. If you are passionate about this role but feel your experience does not align perfectly with every requirement, we encourage you to apply. We seek individuals who are builders at heart, share our values, and are excited about making software toolmaking accessible to all.

Notion is committed to being an equal opportunity employer, ensuring that all hiring and employment decisions are made without discrimination based on race, color, religion, national origin, age, sex, marital status, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other legally protected characteristic.

We offer competitive compensation, equity, and benefits. Compensation for this role will be determined based on various factors, including location, role complexity, and the candidate's experience and expertise.