Customer Service Associate

2 weeks ago


Whittier, California, United States Super Mex Mexican Restaurant Full time

Compensation: $16.00 per hour plus tips

At Super Mex Restaurants, we pride ourselves on delivering authentic Mexican cuisine that feels homemade, all while fostering a welcoming atmosphere for our guests. To uphold these standards, we seek dedicated Cashiers who are passionate about enhancing the experience of both our customers and team members.

Key Responsibilities:

  • Efficiently takes customer orders with a friendly demeanor and processes payments.
  • Adheres to all food safety and handling protocols.
  • Conducts cash counts before and after operating the register.
  • Engages with guests by greeting them, taking orders, and suggesting additional items to enhance their experience.
  • Utilizes the Ahola system for order entry, rectifying any errors, and promptly notifying management of any issues.
  • Handles payments accurately, ensuring correct change is given to guests.
  • Provides guests with receipts, expresses gratitude, and offers a warm farewell.
  • Strives for total guest satisfaction by addressing concerns and answering questions promptly.
  • Maintains a smooth flow of orders via phone and third-party delivery services.
  • Answers phone calls within three rings and directs inquiries appropriately.
  • Communicates effectively with the host and kitchen staff using a wireless communication system.
  • Ensures proper cash management, addressing any discrepancies in cash handling.
  • Keeps the work area clean and sanitized at all times.
  • Assists the expediter and/or service assistant as needed.
  • Participates in training new cashiers to ensure a high standard of service.
  • May perform additional tasks as assigned by the supervisor.

Benefits for Hourly Employees:

  • Employee discounts
  • Flexible scheduling options
  • Supplemental pay through tips
  • Paid sick leave
  • Health insurance available for full-time employees
  • Vision insurance available for full-time employees
  • Dental insurance available for full-time employees


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