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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. As a key member of our branch network, you will be responsible for delivering exceptional service to our members, providing them with a positive and memorable experience.
Key Responsibilities- Provide excellent customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
- Process transactions, including taking passport photos, planning road trips, distributing maps and tour books, and cashiering duties.
- Work collaboratively with colleagues to achieve sales and service quality goals, exceeding targets and contributing to the success of the team.
- Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with the latest products and services offered by the American Automobile Association.
- Work a variety of shifts, including Saturdays, to meet the needs of our members and support the operation of the branch.
- High school diploma or equivalent required; prior experience in retail sales, banking, or a similar customer service/sales environment preferred.
- Proven ability to exceed assigned sales or service quality goals, with a strong focus on delivering exceptional customer experiences.
- Ability to work effectively in a team environment, communicating clearly and respectfully with colleagues and members.
- Basic knowledge of Microsoft Office applications, with the ability to learn and adapt to new systems and technologies.
- Availability to travel locally when necessary, with a valid driver's license and reliable transportation.
- Competitive hourly rate of $23.00, with opportunities for skill-based pay increases and quarterly bonuses.
- Comprehensive benefits package, including health coverage, 401(k) savings plan with company match, and pension plan.
- Tuition assistance and wellness program to support your physical and mental well-being.
- Employee discounts on membership, insurance, travel, entertainment, services, and more.
The American Automobile Association is a leading provider of roadside assistance, insurance, and travel services, with a strong commitment to delivering exceptional customer experiences. As a member of our team, you will have the opportunity to work with a diverse group of professionals, contributing to the success of our organization and making a positive impact on the lives of our members.
