Customer Support Specialist for Plumbing Team
2 weeks ago
Are you passionate about fostering client relationships? Do you excel in providing support during challenging situations? If so, Marathon HVAC Services is seeking a part-time or full-time Customer Support Specialist for our Plumbing Team. We invite a committed individual to join our team, starting with training at our office, with the opportunity to work remotely thereafter.
We prioritize the well-being of our employees, offering competitive compensation ranging from $18 to $24 per hour. You will also be part of our encouraging company culture and enjoy various benefits:
- Company-issued computer and headset
- Incentives based on performance
Our organization is on the brink of significant growth and success. If you are ready to embrace an exciting opportunity, we encourage you to consider this role.
Daily Responsibilities
As a Customer Support Specialist within our plumbing division, you will handle incoming plumbing inquiries, initiate outbound calls to our existing clientele, and coordinate plumbing appointments while managing dispatch for the plumbing team. Your role is crucial in maintaining effective communication and scheduling for our plumbing services, while also enjoying meaningful interactions with our customers.
Work Schedule
Our Customer Support Specialists have the flexibility to work Monday through Friday, from 8 am to 5 pm.
Qualifications
- Experience in customer service or dispatch within a plumbing context
- Familiarity with Service Titan software
- Preferred experience in phone-based customer service
- Sales experience is a plus
Company Mission
At Marathon HVAC Services, we are more than just a business; we are a legacy founded on family values and a steadfast commitment to excellence. Since our establishment, we have evolved from a small family-owned heating and air conditioning service to a trusted provider in the greater Los Angeles area. Our expansion into premium plumbing services reflects our dedication to addressing the diverse needs of our customers. We value hard work, integrity, and a commitment to delivering outstanding service. Joining our team means becoming part of a close-knit family that honors a tradition of excellence while embracing innovation and growth in a dynamic industry. Here, your skills and dedication can flourish in a supportive and rewarding environment.
Application Process
We believe in supporting our team, both professionally and personally. That’s why we offer a streamlined initial application process designed to respect your time. If you are ready to elevate your customer service expertise and join a team that values dedication and positivity, we invite you to complete our application.
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