IT Support Specialist
1 month ago
We are seeking a highly skilled IT Support Specialist to join our team at The Law Offices of Hilda L. Sibrian. The ideal candidate will have a strong background in computer systems administration and be able to provide exceptional technical support to our staff.
Key Responsibilities:
- Manage and maintain our Needles legal case management software, ensuring optimal performance and efficiency.
- Provide technical support for our RingCentral VOIP system, troubleshooting and resolving issues as needed.
- Collaborate with staff to understand their technical requirements and procedures, providing training and guidance as necessary.
- Review and apply updates to computer system capabilities, ensuring compatibility and security.
- Determine the feasibility of implementing new computer systems, consulting with managers to ensure successful integration.
- Provide exceptional customer service, resolving help desk issues and providing technical support in person, via phone, and via email.
Requirements:
- 1-3 years of experience in IT, computer science, or a related field.
- RingCentral VOIP system experience is a plus.
- Needles legal case management system experience is a plus.
- Legal experience is a plus.
- Stable work history and ability to work under pressure.
- Strong problem-solving and critical thinking skills.
- Ability to learn new technologies quickly.
- Strong customer service and communication skills.
- Excellent organizational skills.
- Ability to work effectively in a team environment.
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