IT Support Specialist

1 month ago


Houston, Texas, United States The Law Offices of Hilda L. Sibrian Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at The Law Offices of Hilda L. Sibrian. The ideal candidate will have a strong background in computer systems administration and be able to provide exceptional technical support to our staff.

Key Responsibilities:

  • Manage and maintain our Needles legal case management software, ensuring optimal performance and efficiency.
  • Provide technical support for our RingCentral VOIP system, troubleshooting and resolving issues as needed.
  • Collaborate with staff to understand their technical requirements and procedures, providing training and guidance as necessary.
  • Review and apply updates to computer system capabilities, ensuring compatibility and security.
  • Determine the feasibility of implementing new computer systems, consulting with managers to ensure successful integration.
  • Provide exceptional customer service, resolving help desk issues and providing technical support in person, via phone, and via email.

Requirements:

  • 1-3 years of experience in IT, computer science, or a related field.
  • RingCentral VOIP system experience is a plus.
  • Needles legal case management system experience is a plus.
  • Legal experience is a plus.
  • Stable work history and ability to work under pressure.
  • Strong problem-solving and critical thinking skills.
  • Ability to learn new technologies quickly.
  • Strong customer service and communication skills.
  • Excellent organizational skills.
  • Ability to work effectively in a team environment.


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