Help Desk Technician II
4 days ago
The Town of Prosper is seeking a skilled Help Desk Technician II to provide high-quality customer service and technical support to its employees. The ideal candidate will have a strong background in Information Technology, specifically in a user support capacity, and excellent communication skills.
Responsibilities:
• Provide second-level help desk support and troubleshoot technical issues
• Manage help desk requests and escalate issues when necessary
• Create and maintain a climate of continuous improvement and identify opportunities for service improvements
Requirements:
• High school diploma or equivalent required
• Three or more years of experience in Information Technology, specifically in a user support capacity
• General public customer service experience preferred
• Technical certifications (CompTIA, Microsoft, etc.) preferred
Benefits:
The Town of Prosper offers a competitive salary range of $63,477 - $74,679, as well as retirement benefits, medical, dental, and vision benefits, flex scheduling opportunities, tuition reimbursement, wellness benefits, and training & continuing education opportunities.
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