Learning Design Manager

6 days ago

New York, New York, United States Marsh & McLennan Companies Full time
About the Role

We are seeking a highly motivated and skilled Learning Design Manager to join our global Learning and Development team at Marsh & McLennan Companies. In this role, you will join our Learning Design Center of Excellence to elevate our internal learning offerings and articulate and radiate their perspective on best-practice learning design within the organization.

Key Responsibilities
  • Instructional Design and Development: Oversee the design, development, and maintenance of a wide range of learning interventions, including e-learning courses, blended learning programs, virtual instructor-led training (VILT), microlearning modules, and other digital learning assets.
  • Apply instructional design principles and adult learning theory to create effective and engaging learning experiences that promote knowledge retention and skill development.
  • Ensure the learning content is aligned with established learning objectives, learning outcomes, and assessment criteria.
  • Continuously build a perspective on adult learning at Oliver Wyman and syndicate new thinking within the L&D team.
Visual Design and User Experience:
  • Collaborate with the visual design team to create visually appealing and user-friendly learning materials, incorporating multimedia elements, infographics, and interactive components.
  • Establish and maintain design standards and guidelines for the L&D Department, ensuring a consistent and cohesive visual identity across all learning materials.
  • Conduct regular reviews and quality assurance checks on design deliverables to ensure they meet the highest standards of aesthetics, usability, and accessibility.
Technology and Innovation:
  • Stay up-to-date with emerging trends and technologies in the field of learning and development, instructional design, and design tools/software.
  • Explore and recommend innovative approaches, tools, and platforms to enhance the learning experience and improve learning outcomes.
  • Collaborate with IT and Learning technology teams to leverage technology and learning management systems (LMS) for effective content delivery and tracking.
Evaluation and Continuous Improvement:
  • Develop and implement evaluation strategies to assess the effectiveness and impact of learning programs and materials.
  • Optimally balance effectiveness, velocity, development cost, and technology debt of learning solutions.
  • Analyze learner feedback, performance data, and key metrics to identify areas for improvement and make recommendations for design enhancements.
  • Continuously monitor industry best practices and benchmark against other organizations to ensure the L&D Department remains at the forefront of learning design excellence.
Qualifications:
  • Bachelor's or Master's degree in business, education, organizational development, instructional design, human resources, finance, or a related field; or equivalent experience.
  • 5-10+ years of experience in learning and development roles or in designer roles in other business functions.
  • Proven experience translating product vision and blueprints to effective learning solutions; preferably applying agile methods.
  • Excellent problem-solving skills demonstrated with a variety of stakeholders and multi-disciplinary teams.
  • Strong leadership skills including coaching and providing feedback, managing stakeholders, and driving teams to impact.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Experience with and passion for technology-enabled learning solutions, including LMS, LXP, and authoring tools.
  • Passion for learning and development, and a deep understanding of current trends and innovations in this profession.
  • Passion for applying generative AI and emerging technologies to improve impact of learning solutions.
  • Ability to adapt to changing priorities, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
  • Experience working in an agile development environment is a plus.
  • Experience in professional services industry is a plus.

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