![Inspire Brands](https://media.trabajo.org/img/noimg.jpg)
Learning & Development Manager, Dunkin'
3 months ago
Passion for developing people and building strong relationships with cross functional partners, franchisees and their teams will be the foundation to success in this role.
RESPONSIBILITIES
- Facilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principles
- Serves as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operations
- Coordinates and manages all aspects of scheduled sessions virtually and in certified training restaurants
- Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance
- Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity
- Leads and manages host certified training restaurant certification process and relationships partnering with local field teams and host franchisees to ensure consistent execution
- Responsible to keep up to date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systems
- Responsible for proactively gathering data through surveys and other resources to enable effective decision making and to improve the quality and effectiveness of training
- Support the onboarding process for new franchisees and provide support for restaurant openings for new franchisees
- Partners with regional and national learning team to support consistent and impactful training for initiatives.
EDUCATION AND EXPERIENCE QUALIFICATIONS
- Bachelor's Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
- 5- 7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
- Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting
- Ability to consult, influence and coach adult learners
- Ability to work independently with minimal supervision
- Self-accountability & autonomy
- Must be able to build credibility and trusting relationships
- Computer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent
- Strong written, verbal communication & interpersonal skills
- Ability to think outside of the box to solve problems
- Strong organization and planning skills
- Analytical and problem-solving skills
- Change management
- Recognizes and provides feedback on better and innovative ways to accomplish objectives
- Helps identify and resolve project related risks and issues
From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin'. That's what American runs on. Come run with us
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
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