Learning & Development Manager, Dunkin'

3 months ago

New York, New York, United States Inspire Brands Full time
As a Dunkin' Franchisee Learning & Development Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin' colleagues, you will use your experience and expertise to support franchisee training opportunities, support new franchisee onboarding, restaurant certification and national and regional initiatives.

Passion for developing people and building strong relationships with cross functional partners, franchisees and their teams will be the foundation to success in this role.

RESPONSIBILITIES

  • Facilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principles
  • Serves as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operations
  • Coordinates and manages all aspects of scheduled sessions virtually and in certified training restaurants
    • Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance
    • Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity
    • Leads and manages host certified training restaurant certification process and relationships partnering with local field teams and host franchisees to ensure consistent execution
  • Responsible to keep up to date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systems
  • Responsible for proactively gathering data through surveys and other resources to enable effective decision making and to improve the quality and effectiveness of training
  • Support the onboarding process for new franchisees and provide support for restaurant openings for new franchisees
  • Partners with regional and national learning team to support consistent and impactful training for initiatives.

EDUCATION AND EXPERIENCE QUALIFICATIONS

  • Bachelor's Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
  • 5- 7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting
  • Ability to consult, influence and coach adult learners
  • Ability to work independently with minimal supervision
  • Self-accountability & autonomy
  • Must be able to build credibility and trusting relationships
  • Computer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent
  • Strong written, verbal communication & interpersonal skills
  • Ability to think outside of the box to solve problems
  • Strong organization and planning skills
  • Analytical and problem-solving skills
  • Change management
  • Recognizes and provides feedback on better and innovative ways to accomplish objectives
  • Helps identify and resolve project related risks and issues

From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin'. That's what American runs on. Come run with us

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.


We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

  • Bakery Production Line Specialist

    4 days ago

    New Windsor, New York, United States Dunkin' Full time

    As a franchise partner of Dunkin', we prioritize our team members just as much as we prioritize our customers. We appreciate dedicated and enthusiastic individuals and strive to foster their success. Team Members are the backbone of our operations, and we are eager to welcome more positive, energetic individuals who are passionate about the Dunkin' Brand and...

  • Enterprise Account Executive

    1 month ago

    New York, New York, United States Culture Amp Full time

    Join our cause to enhance the world of workAt Culture Amp, we lead the way in employee experience platforms, transforming how millions of employees in thousands of companies shape a superior work environment. We empower organizations of all types and sizes to improve employee engagement, enhance performance management, and cultivate high-performing teams....

  • Patient Transportation Manager in Training, Crothall Healthcare

    1 month ago

    New York, New York, United States Compass Group, North America Full time

    Crothall Healthcare Salary: $65000 / yearPay Grade: 10 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been...

  • Senior People Scientist

    2 weeks ago

    New York, New York, United States Culture Amp Full time

    Fully remote applications will not be considered at this time.We want someone who shares our passion for simplifying people analytics and performance management, teaching clients to draw insights from data on their own, and building our community of amazing people geeks.Present HR analytics research, client survey results and training masterclasses to HR...

  • Learning Development Specialist

    22 hours ago

    New York, New York, United States FICO Full time

    About FICOFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions.The OpportunityWe are seeking a dynamic Learning professional to join our Talent Empowerment team. The ideal candidate will support a range of talent development programs and services for our global workforce.Key ResponsibilitiesManage...

  • Learning and Development Leader

    2 months ago

    New York, New York, United States Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...

  • Learning and Development Leader

    2 weeks ago

    New York, New York, United States Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...

  • Learning & Organizational Development Partner

    2 weeks ago

    New York, New York, United States monday Full time

    As a Learning & Organizational Development Partner at , you will play a pivotal role in shaping the learning and development landscape from strategy to execution. You will lead local L&OD initiatives within the Americas region and own global programs to make a significant impact worldwide.You'll take a key role in driving our unique culture and values,...

  • Machine Learning Manager

    1 month ago

    New York, New York, United States Bloomberg Full time

    Machine Learning Manager - Bloomberg LawNew York, NYWe are the central AI group for Bloomberg Law, Tax and Government. Our group provides break-through AI solutions within legal, tax and government domains partnering with product managers, software engineers and subject matter experts using Natural language processing (NLP), Information extraction (IE) and...

  • Healthcare Transportation Supervisor Trainee

    4 days ago

    New York, New York, United States Compass Group, North America Full time

    Salary: $65,000 / yearPay Grade: 10. Crothall Healthcare, a division of Compass Group, specializes in delivering high-quality, innovative support services tailored for the healthcare sector. With over 1,300 service teams across 46 states, Crothall is proud to serve many of the Top 100 Hospitals in the nation. Recognized as one of Modern Healthcare's Best...

  • Facilities Management Trainee

    4 days ago

    New York, New York, United States Compass Group Careers Full time

    Crothall Healthcare - Facilities Management TraineeSalary: $62,500 per yearPay Grade: 10Crothall Healthcare operates under Compass Group USA, focusing on delivering essential support services to the healthcare sector. With a workforce exceeding 26,000 across 46 states, Crothall is celebrated for its commitment to service excellence and innovation. The...

  • Aspiring Facilities Management Leader

    4 days ago

    New York, New York, United States Compass Group Careers Full time

    Crothall Healthcare - Facilities Management Manager in TrainingSalary: $62,500 per yearPay Grade: 10About Crothall Healthcare: Crothall Healthcare, a division of Compass Group USA, excels in delivering essential support services tailored for the healthcare sector. With a dedicated workforce of over 26,000 across 46 states, Crothall is celebrated for its...

  • Sr. Manager Learning

    2 weeks ago

    New York, New York, United States Pfizer Full time

    Why Patients Need YouAt Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver...

  • Facilities Management Trainee at Crothall Healthcare

    4 days ago

    New York, New York, United States Compass Group Careers Full time

    Crothall Healthcare - Facilities Management TraineeSalary: $62,500 per yearPay Grade: 10About Crothall Healthcare: Crothall Healthcare, a division of Compass Group USA, is dedicated to delivering exceptional support services tailored for the healthcare sector. With a workforce exceeding 26,000 across 46 states, Crothall is celebrated for its commitment to...

  • Software Developer

    2 months ago

    New York, New York, United States UNDP - United Nations Development Programme Full time

    Background UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP's policy work carried out at HQ, Regional and Country Office levels offers a spectrum of deep local knowledge to cutting-edge global...

  • Administrative Assistant

    4 weeks ago

    New York, New York, United States Aware Manager Full time

    Aware Manager Aware Manager New York, NY New York, NY Full-time Full-time Up to $50.51 an hour Up to $50.51 an hour 6 days ago 6 days ago 6 days ago Administrative Assistant We is a dynamic company seeking an organized Administrative Assistant to support daily office operations.Responsibilities:Answer and direct calls and emails.Schedule meetings and manage...

  • Global Learning Leader

    3 months ago

    New York, New York, United States MMC Corporate Full time

    The Global Head of Learning is responsible for establishing the Marsh McLennan learning & leadership development strategy. The position delivers consistent solutions across Marsh McLennan, while also identifying and responding to business-specific nuances that require additional programming or services. This position gathers inputs from and coordinates...

  • Machine Learning Scientist

    1 month ago

    New York, New York, United States JPMorganChase Full time

    Job Description The Chief Data & Analytics Office (CDAO) at JPMorgan Chase is responsible for accelerating the firm's data and analytics journey. This includes ensuring the quality, integrity, and security of the company's data, as well as leveraging this data to generate insights and drive decision-making. The CDAO is also responsible for developing and...

  • Machine Learning Scientist

    2 months ago

    New York, New York, United States JPMorganChase Full time

    Job Description The Chief Data & Analytics Office (CDAO) at JPMorgan Chase is responsible for accelerating the firm's data and analytics journey. This includes ensuring the quality, integrity, and security of the company's data, as well as leveraging this data to generate insights and drive decision-making. The CDAO is also responsible for developing and...

  • Learning Support Specialist

    2 months ago

    New York, New York, United States Leman Manhattan Preparatory School Full time

    The Learning Specialist is responsible for supporting the needs of those students requiring supplemental academic instruction for mild to moderate learning needs. The Learning Specialist is the assigned case manager for those students who may have an IEP/Individualized Learning Plan as a result of a student's psycho-educational evaluation. The Learning...