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Senior Desktop Support Specialist

2 months ago

New York, New York, United States Gambit Technologies Full time
About the Role

Gambit Technologies is seeking a skilled Level 2 Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for delivering exceptional support to our demanding user base, including C-level executives and high-performing teams.

Key Responsibilities
  • Provide Level 2 support for hardware, software, and network-related issues, prioritizing executive-level staff and high-demand users.
  • Troubleshoot and resolve technical issues across desktops, laptops, mobile devices, and office peripherals.
  • Manage user accounts, permissions, and access through Active Directory and other tools.
  • Monitor and maintain systems to ensure maximum uptime and efficiency in a critical, time-sensitive environment.
  • Collaborate with external vendors for advanced repairs, network management, and procurement.
Requirements
  • 3-5 years of Level 2 desktop support experience, preferably within a financial services or hedge fund environment.
  • Proven experience delivering high-quality support to executives and senior leadership.
  • Strong proficiency with Windows and macOS, as well as Microsoft Office 365, Active Directory, and remote access tools.
  • Familiarity with mobile device management (iOS/Android) and enterprise-level software support.
  • Excellent problem-solving skills with the ability to remain calm and efficient under pressure.
  • Outstanding communication skills, with the ability to explain technical issues to non-technical users.