Desktop Support Specialist

4 weeks ago

New York, New York, United States 24 Seven Talent Full time

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at 24 Seven Talent. The ideal candidate will have 8+ years of experience implementing and managing desktops in a Microsoft Windows environment, with expertise in imaging, patching, and software deployment.

Key Responsibilities

  • Perform testing and monitoring of desktop performance, providing performance statistics and feedback to the Workplace Technology Support Manager.
  • Receive and respond to incoming calls, pages, and emails regarding Workplace Technology problems, following company standard processes.
  • Install and configure software, and provide Tier 2 troubleshooting for standard and enterprise-approved applications.
  • Assist in developing and maintaining procedures, policies, reports, and documentation for the Enterprise Knowledgebase.
  • Perform onsite analysis, diagnosis, and resolution of desktop problems, recommending best practices for end-users.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware, and software.
  • Support onboarding and offboarding processes, including client-based equipment provisioning and user account management.
  • Manage internal and external IT inventory, ensuring adequate supplies are on hand.
  • Identify tasks and processes that can be improved to ensure IT and end-users are as efficient as possible.
  • Automate software asset management processes and deploy applications via Microsoft System Center Configuration Manager.
  • Manage Service Desk performance, statistics, and workflows, providing technical support and problem resolution to Service Desk staff.

Requirements

  • 8+ years of experience in desktop management in a Microsoft Windows environment.
  • Ability to communicate effectively and develop respectful working relationships with coworkers, Service Owners, and Executive Staff.
  • Customer-oriented, positive, team-oriented attitude, flexibility, and understanding of business issues driving the need for information technology.
  • Excellent verbal and written communication skills, with the ability to interact with all levels of the organization.
  • Strong organizational skills, including the ability to set shifting priorities and meet deadlines.
  • Capable of resolving complex problems and tasks.
  • Advanced knowledge of Microsoft Systems Center Configuration Manager concepts and reporting, and working knowledge of Active Directory.
  • A+ Certification required.
  • Ability to be a team player and promote the value of the services provided by the support team.

Critical Skills

  • Experience with conferencing technologies, printer technologies, and self-motivation.
  • Strong bias for action and results orientation, with knowledge of Windows OS Registry, local/domain user security, and Active Directory.
  • ITIL v.3 Foundation Certification.

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