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Desktop Support Specialist

1 month ago

New York, New York, United States Gotham Technology Group Full time

Role Overview:

Gotham Technology Group is seeking a skilled Desktop Support Specialist to provide top-notch technical assistance to our team. The ideal candidate will have a solid understanding of Microsoft technologies and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Provide timely and effective desktop support to end-users, troubleshooting hardware and software issues.
  • Support and manage Microsoft 365 applications, including email, OneDrive, Teams, and other tools.
  • Diagnose, resolve, and document IT incidents, such as connectivity issues, software installations, and system errors.
  • Escalate unresolved problems to higher-level support teams as necessary.
  • Maintain accurate records of customer interactions and resolutions in a ticketing system.
  • Ensure users receive friendly, timely, and professional customer service.
  • Communicate technical information effectively to both technical and non-technical users.
  • Stay proactive and eager to learn new tools, systems, and technologies relevant to the role.

Required Skills and Qualifications:

  • 1-2 years of experience in desktop support or IT helpdesk roles.
  • Strong understanding of Microsoft technologies (Windows OS, Office 365, Teams, etc.).
  • Excellent troubleshooting skills for hardware, software, and networking issues.
  • Superior customer service and interpersonal skills.
  • Ability to work independently and collaborate in a team environment.
  • Willingness to learn new technologies and adapt to evolving tools and processes.