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Desktop Support Specialist

4 weeks ago

New York, New York, United States ClifyX Full time

Job Title: Desktop Support Specialist

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at ClifyX. As a Desktop Support Specialist, you will be responsible for providing technical support for our desktop infrastructure, including Windows OS imaging, installation, and configuration.

Key Responsibilities:

  • Hands-on knowledge of Windows OS imaging, installation, and configuration
  • Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro plus related issues
  • Support for Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
  • Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
  • Support all the One Drive Access, Storage related issues
  • Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives
  • Handle the Hardware/Software requests from the dedicated locations
  • Good knowledge of Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management
  • Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements
  • Handle Secure Wipe, Asset Disposal as per agreed process
  • Should have good understanding of IT Service Management Processes
  • Basic understanding on SCCM activities
  • Good understanding on group policy and active directory
  • Should provide break fix support wherever necessary
  • Maintain Asset Inventory of existing devices and buffer stock if any
  • Has good understanding of Service now

Requirements:

  • Good understanding of Windows OS imaging, installation, and configuration
  • Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro plus related issues
  • Good knowledge of Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
  • Good knowledge of SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
  • Good knowledge of One Drive Access, Storage related issues
  • Good knowledge of Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives
  • Good knowledge of Hardware/Software requests from the dedicated locations
  • Good knowledge of Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management
  • Good knowledge of IT Service Management Processes
  • Basic understanding on SCCM activities
  • Good understanding on group policy and active directory

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment