Senior Desktop Support Specialist

2 days ago


New York, New York, United States City of New York Full time
Job Title: Senior Desktop Support Specialist

Join the City of New York's Information Technology Services (ITS) team as a Senior Desktop Support Specialist. This role is part of the Department of Social Services (DSS) and will be responsible for providing technical support for Windows desktops, laptops, and MAC devices.

Key Responsibilities:
  • Troubleshoot and resolve technical issues related to desktops, laptops, and MAC devices.
  • Install and configure new hardware and software.
  • Provide technical guidance and assistance to other technicians and end-users.
  • Participate in evaluating and deciding new agency needs for hardware and software.
  • Prepare technical reports and specifications for enhancement of components.
Requirements:
  • Baccalaureate degree in Computer Science or related field, or equivalent experience.
  • At least one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design.
About the City of New York:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.



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